At a Glance
- Tasks: Lead a team, drive sales, and deliver exceptional customer service in luxury retail.
- Company: The House of Creed creates unique artisan fragrances using the finest ingredients.
- Benefits: Enjoy career development opportunities, a diverse work environment, and a luxury experience.
- Why this job: Join a prestigious brand and elevate customer experiences while growing your leadership skills.
- Qualifications: Retail management experience, knowledge of luxury products, and strong leadership abilities required.
- Other info: This full-time role is based in Selfridges Trafford Park.
The predicted salary is between 36000 - 60000 £ per year.
The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.
We are seeking a Retail Business Manager for Creed in the Selfridges Trafford Park, tasked with overseeing our Creed fragrance division. The role requires a strong focus on driving sales, delivering exceptional customer service, leading, managing and coaching a team of Luxury Brand Ambassadors. If you possess a passion for luxury products and robust leadership capabilities, we encourage you to apply for this pivotal position. This is a full-time role 5 days, 37.5 hours per week.
As a Retail Business Manager for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.
Key responsibilities
- Develop a comprehensive understanding of Creed fragrances and ensure your team is equally knowledgeable.
- Provide guidance, motivation and ongoing training to Luxury Brand Ambassadors.
- Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
- Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
- Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.
- Manage every aspect of the day-to-day management of the Creed counter, achieving sales and service targets to achieve a standard of luxury retail excellence.
Line of Reporting
Reporting directly to the Sales & Education Manager, the Retail Business Manager will lead the Account Manager and Luxury Brand Ambassadors to ensure a seamless and exceptional customer experience.
Day to Day Key Responsibilities
- Elevate customer experiences beyond customary standards, ensuring a consistent delivery of exceptional service.
- Attain sales and KPI targets through motivational and achievable strategies, cultivating a clear brand experience.
- Maintain operational excellence, driving sales and profitability.
- Demonstrate strong clienteling skills, building a loyal customer network, and orchestrating client networking events.
- Develop and implement a robust sales plan, setting financial targets and KPIs.
- Review performance data to monitor departmental productivity, goal achievement, and overall effectiveness.
- Manage stock levels and stay informed about retail industry trends and competitor activities.
Skills/Experience Required
- Proven track record in retail sales and management experience, preferably within a luxury fragrance or beauty environment.
- Exceptional leadership abilities and effective team management skills.
- Extensive knowledge of luxury products, with a focus on fragrances.
- Demonstrate ability to exceed sales targets and drive business growth.
- High attention to detail and creative problem-solving skills.
- Experience in client/customer interactions.
- Proficiency in MS Office programmes.
Key Personal Qualities
- Highly organised team players with effective communication skills.
- Eager to learn and share knowledge.
- Demonstrate a proactive and flexible approach.
- Exhibit excellent time management, organisational, and prioritising skills.
This role is based in Selfridges Trafford Park.
Why the House of Creed?
- Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
- Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
- Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
- Career Development: There are plentiful opportunities for professional development and career growth.
Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.
We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.
Retail Business Manager employer: Creed
Contact Detail:
Creed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Business Manager
✨Tip Number 1
Familiarise yourself with the House of Creed's fragrance offerings. Understanding the unique qualities and stories behind each scent will not only help you in interviews but also demonstrate your genuine passion for the brand.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you motivated your team to exceed sales targets or improve customer service.
✨Tip Number 3
Network within the luxury retail sector. Attend industry events or connect with professionals on platforms like LinkedIn to gain insights into current trends and best practices, which can be beneficial during your interview.
✨Tip Number 4
Prepare to discuss your approach to creating a luxurious customer experience. Think about strategies you've implemented in previous roles that align with the high standards expected at Creed, and be ready to share these during your interview.
We think you need these skills to ace Retail Business Manager
Some tips for your application 🫡
Understand the Brand: Before applying, take the time to research the House of Creed. Familiarise yourself with their history, values, and product offerings. This knowledge will help you tailor your application and demonstrate your passion for luxury fragrances.
Highlight Relevant Experience: In your CV and cover letter, emphasise your retail sales and management experience, particularly in luxury environments. Provide specific examples of how you've exceeded sales targets or improved customer service in previous roles.
Showcase Leadership Skills: Since the role requires strong leadership capabilities, make sure to highlight your experience in managing and coaching teams. Discuss any training initiatives you've led or how you've motivated your team to achieve sales goals.
Craft a Compelling Cover Letter: Your cover letter should reflect your enthusiasm for the role and the brand. Use it to tell a story about your journey in retail, your passion for luxury products, and how you can contribute to the House of Creed's success.
How to prepare for a job interview at Creed
✨Showcase Your Passion for Luxury Products
Make sure to express your enthusiasm for luxury fragrances during the interview. Share personal experiences with the brand or similar products, and demonstrate how this passion translates into exceptional customer service.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Discuss your approach to motivating and training team members, as well as how you handle challenges within a retail environment.
✨Know Your Numbers
Be ready to discuss sales targets and KPIs you've achieved in previous roles. Highlight specific strategies you used to meet or exceed these goals, as this will show your potential employer that you're results-driven.
✨Understand the Brand and Its Values
Research the House of Creed thoroughly before your interview. Familiarise yourself with their product range, brand history, and values. This knowledge will help you articulate how you can contribute to maintaining the brand's prestige.