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For Companies At a Glance
- Tasks: Serve customers with enthusiasm and provide exceptional service in a friendly environment.
- Company: Join a brand that values style, positivity, and inclusivity for over 30 years.
- Benefits: Enjoy 25 days holiday, discounts, and access to wellness resources from day one.
- Why this job: Be part of a team that champions equality and creates memorable customer experiences.
- Qualifications: Customer service experience is a plus, but a positive attitude and teamwork are key.
- Other info: Flexible hours perfect for students; apply now to join our vibrant team!
Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we have. We are Made for Life. Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying, and any other form of marginalisation in our workplaces.
Role Overview: You put the customer at the heart of everything that you do, as the face of our business, greeting and serving our customers in a friendly, enthusiastic, and professional manner. You are genuinely attentive and interested in our customers' needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible.
Role Responsibilities:
- To both greet and thank customers along with wishing them a fond farewell in a warm and friendly manner, ensuring they have had a memorable experience with us.
- Provide exceptional service at all times utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales.
- Efficient and attentive service at the tills processing sales, orders, and refunds.
- Processing deliveries and helping to get all of the replenishment and new stock onto the shop floor.
- General housekeeping and tidying of the shop floor and back of house.
- Keeping up to date with company activity and promotions.
- Supporting floor moves, sale set ups, and launches.
- To abide by all FatFace policies and procedures.
- Ensure GDPR procedures are adhered to at all times.
Competencies:
- To deliver excellent customer service standards focusing on customer needs and satisfaction.
- Passionate commitment and enthusiasm for the FatFace brand, exhibiting our brand vision and values through everything you do.
- Align self to the company's social and environmental mission and champion any actions that you can directly impact at all times.
- Proactively provide a personal, genuine, and authentic approach.
- Acting with integrity, demonstrating a passion for, interest in, and understanding of others.
- Values and respects the team at all levels, getting on well with everyone around you.
- Play an active and positive part in the team by embracing every opportunity to be a part of what’s going on.
- Ability to enhance relationships with appropriate use of humour and tailoring your approach for each individual interaction.
- Proactively offer customers alternative ways to buy across our whole multichannel proposition.
- Proactively deliver on all operational standards to maintain expected requirements across all core components including handling deliveries, VM, health and safety, general housekeeping, and stock replenishment.
Experience:
- Experience in a customer service environment is desirable but not essential.
- Excellent interpersonal and communication skills.
- Positive can-do attitude.
- Ability to work productively in a high-pressure environment.
- Confidence in taking the initiative and working under own direction at times.
- Team player.
- Great time management.
Benefits of working with us:
- 25 days holiday plus bank holidays.
- Generous monthly discount allowance.
- Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts, etc).
- THRIVE Our learning management system- access from day one with 1000’s of pieces of learning.
- Dental Insurance (employee funded).
- Pension scheme.
- EAP support around the clock- UNUM/Retail Trust/Fashion Textiles Support.
- Sick pay allowances.
- Sabbatical leave in line with service.
- Enhanced Family Friendly policies i.e. Maternity Leave.
- Refer a friend scheme.
If this sounds like the opportunity for you then apply today!
Clarks Village Store Crew (Temporary, Part-Time) employer: Fatface
Contact Detail:
Fatface Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clarks Village Store Crew (Temporary, Part-Time)
✨Tip Number 1
Familiarise yourself with Clarks Village's brand values and products. Understanding their mission to bring style and positivity will help you connect with customers and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided exceptional service in previous roles. Think about specific situations where you went above and beyond to meet a customer's needs.
✨Tip Number 3
Be ready to discuss how you can contribute to an inclusive workplace. Reflect on your experiences and how you can promote equality and respect among colleagues and customers alike.
✨Tip Number 4
Demonstrate your ability to work in a fast-paced environment by sharing examples of how you've managed time effectively under pressure. Highlight your teamwork skills and how you support your colleagues.
We think you need these skills to ace Clarks Village Store Crew (Temporary, Part-Time)
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Clarks Village's values and mission. Highlight how your personal values align with their commitment to equality, inclusion, and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in customer service. Use specific examples that demonstrate your ability to provide excellent service and work well in a team, as these are key competencies for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the brand and the role. Mention any previous experience in retail or customer service, and explain why you would be a great fit for the Clarks Village team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Fatface
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for providing excellent customer service during the interview. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating memorable experiences.
✨Familiarise Yourself with the Brand
Before the interview, take some time to learn about Clarks Village and its values. Understanding their mission to promote equality and inclusion will help you align your answers with their company culture.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Share experiences where you've collaborated with others to achieve a common goal, as teamwork is essential in this role.
✨Prepare for Situational Questions
Be ready to answer situational questions that assess your problem-solving skills and ability to handle high-pressure situations. Think of specific examples from your past experiences that showcase your adaptability and positive attitude.
