At a Glance
- Tasks: Join our team as a Coffee Shop Assistant, serving customers and ensuring a welcoming environment.
- Company: Be part of Whitebird Coffee Shop at Trent Vineyard, a community-focused coffee shop.
- Benefits: Enjoy 28 days annual leave, staff discounts, and enhanced sick pay.
- Why this job: Great opportunity to develop customer service skills in a supportive, team-oriented atmosphere.
- Qualifications: Previous coffee shop experience and a positive attitude are essential.
- Other info: Flexible hours with a permanent contract and opportunities for training.
The predicted salary is between 19600 - 29200 £ per year.
Date for Applications: 09:00 Wednesday 16 April 2025
Date of Interviews: TBC but expected to be Tuesday 22 April 2025
Hours: 24.50 hours per week (0.65 FTE)
Contract: Permanent contract
Salary: £24,660 per annum, pro-rata (£1,342.60 gross income per month)
Summary / Overview of role:
The Coffee Shop Assistant will work as part of the Whitebird Coffee Shop Team within the Trading department at Trent Vineyard. The role involves assisting the Coffee Shop Team to ensure that the vision to serve the church, customers and community remains central to the operation, whilst also ensuring that the business runs efficiently and within budget.
Role specifics:
Responsibilities:- Help create a welcoming and customer focused environment on a day-to-day basis, providing the highest standard of customer service to coffee shop customers and visitors.
- Prepare and serve food and drinks to a high standard, adhering to the highest standard of food hygiene throughout.
- Complete daily and weekly cleaning tasks.
- Respond to customer feedback appropriately, raising issues with your line manager as required.
- Where required, lead the coffee shop team to ensure tasks are completed.
- Handle cash and be competent in the use of the coffee shop till system, including end of day cashing up.
- Take part in training as requested by your line manager.
- Be an active member of the trading team, taking part in team building activities, and contributing ideas and suggestions.
- Be an ambassador for Trent Vineyard and Trent Vineyard Trading.
- Maintain healthy relationships with other team leaders, staff and church members.
- Adhere to and ensure sessional staff are aware of Trent Vineyard's policies and procedures.
- Take on new areas of responsibility and relinquish others as the staff team develops and responsibilities change as agreed with your Line Manager.
- There is an expectation that the coffee shop assistant will take on supervisory duties to cover sickness and annual leave of salaried supervisor staff.
- Attend and take part in Monday Staff Meeting, as required.
- Attend and take part in team briefings, as required.
- Attend any specific team meetings and training.
Person Specification:Essential:
- Mindful that in all circumstances the Trading Team reflects the Christian ethos of Trent Vineyard, the candidate will be sympathetic to the Vision & Values of Trent Vineyard.
- Able to use initiative.
- Hard working, discrete & trustworthy.
- Attention to detail, good organisational skills.
- Previous experience working in a coffee shop environment.
- Flexible, co-operative, motivated/enthusiastic and supportive team player.
- Approachable, good communicator.
- Able to work independently.
- Able to delegate and work through others.
- Teachable; willing to learn, happy to be taught.
- Polite and courteous.
- Good time keeping.
- Well presented.
- Good customer service skills.
- Be of a good standard of physical fitness.
- Knowledge of food hygiene and COSHH regulations.
- Knowledge of food hygiene certificate (training provided).
- Right to work in the UK.
- Wear uniform provided (t-shirt).
- 28 days annual leave pro rata including statutory bank holidays.
- Additional days’ leave over Christmas (as applicable).
- Annual staff day and team events.
- Enhanced sick pay, pension contributions and family leave pay.
- Group Life, Income & Critical Illness cover.
- Cycle to work scheme.
- Coffee Shop discount.
- Free annual Specsavers eye tests.
- Access to Employee Assist Program.
- Long Service Award (when you reach the qualifying period).
Assistant (Whitebird Coffee Shop) employer: Trent Vineyard
Contact Detail:
Trent Vineyard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant (Whitebird Coffee Shop)
✨Tip Number 1
Familiarise yourself with the Christian ethos and values of Trent Vineyard. Understanding their mission will help you connect better with the team and demonstrate your alignment with their vision during the interview.
✨Tip Number 2
Gain some hands-on experience in a coffee shop environment if you haven't already. This could be through volunteering or part-time work, as practical knowledge will give you an edge when discussing your suitability for the role.
✨Tip Number 3
Brush up on your customer service skills. Think of examples from your past experiences where you provided excellent service or handled difficult situations, as these will likely come up in the interview.
✨Tip Number 4
Prepare to discuss how you can contribute to team dynamics and support your colleagues. Being a good team player is essential for this role, so have some ideas ready on how you can foster a positive working environment.
We think you need these skills to ace Assistant (Whitebird Coffee Shop)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Assistant position at Whitebird Coffee Shop. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for the role and the values of Trent Vineyard. Mention your previous experience in a coffee shop environment and how it has prepared you for this position.
Highlight Customer Service Skills: Emphasise your customer service skills in your CV and cover letter. Provide specific examples of how you have created a welcoming environment and handled customer feedback in past roles.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Trent Vineyard
✨Show Your Customer Service Skills
As an Assistant at Whitebird Coffee Shop, providing excellent customer service is key. Be prepared to share examples of how you've handled customer interactions in the past, especially any challenging situations where you turned a negative experience into a positive one.
✨Demonstrate Team Spirit
This role requires you to work closely with others. Highlight your ability to collaborate and support your team. Share experiences where you contributed to team success or helped resolve conflicts, showing that you're a cooperative and enthusiastic team player.
✨Emphasise Your Attention to Detail
The job involves food preparation and hygiene standards. Be ready to discuss how you ensure cleanliness and quality in your previous roles. Mention any specific practices you follow to maintain high standards, as this will show your commitment to the role's responsibilities.
✨Align with the Company Values
Understanding and reflecting the Christian ethos of Trent Vineyard is essential. Familiarise yourself with their vision and values, and be prepared to explain how your personal beliefs and work ethic align with them during the interview.