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For Companies At a Glance
- Tasks: Serve customers with passion, assist in store operations, and participate in community events.
- Company: Join Tesco, a leading retailer committed to serving customers and communities sustainably.
- Benefits: Enjoy flexible hours, 20+ days holiday, discounts, wellbeing services, and a pension plan.
- Why this job: Be part of a diverse team, make a difference, and gain valuable experience in a supportive environment.
- Qualifications: A passion for customer service and teamwork; no prior experience required.
- Other info: Flexible working options available; we welcome all backgrounds and experiences.
About the role
Availability Window
- Days: Sun 10:00 - 00:30
- Days: Mon 10:00 - 00:30
- Days: Tue 10:00 - 00:30
- Days: Wed 10:00 - 00:30
- Days: Thu 10:00 - 00:30
- Days: Fri 10:00 - 00:30
- Days: Sat 10:00 - 00:30
Our Tesco Colleague rate of pay starts from £12.45 an hour; this increases to £13.66 for stores within the M25. Additional payments may also apply depending on location.
It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we'd like you to be available to work - the availability windows. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you're available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.
Responsibilities
- Knowing your customers and serving them with passion and pride; giving great natural service.
- Being passionate and knowledgeable about the products and services within the store.
- Working across the store in our service, picking and replenishment areas where required.
- Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
- Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about your store’s performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.
- Handling products with care to maintain quality and ensure they reach customers in the best condition.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- At times, you may be required to accept deliveries into the store.
You will need
- A passion for delivering great service, greeting customers with a smile, and serving them with pride.
- The ability to build rapport with customers, ensuring they leave the store having experienced a great shopping trip.
- To take the initiative and make decisions that are right for our customers.
- Work well within a team and communicate openly with others.
- Build relationships with colleagues to create a team spirit, having fun and celebrating success.
- Be at work on time, well presented and ready to be a brand ambassador.
What’s in it for you?
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
- Uniform provided and policies to support you for all of life’s moments, big and small.
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
Tesco Colleague - Willenhall Superstore employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Colleague - Willenhall Superstore
✨Tip Number 1
Familiarise yourself with Tesco's values and mission. Understanding their commitment to customer service and community involvement will help you align your responses during any interviews or discussions.
✨Tip Number 2
Be prepared to discuss your availability openly. Since the role requires specific working hours, showing flexibility and a willingness to adapt can make you a more attractive candidate.
✨Tip Number 3
Demonstrate your passion for customer service. Think of examples from your past experiences where you went above and beyond for a customer, as this will resonate well with Tesco's focus on great service.
✨Tip Number 4
Engage with current Tesco colleagues or visit the store to get a feel for the team dynamics and customer interactions. This insight can help you tailor your approach and show genuine interest in the role.
We think you need these skills to ace Tesco Colleague - Willenhall Superstore
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Tesco Colleague position. Tailor your application to highlight how your skills and experiences align with what Tesco is looking for.
Showcase Customer Service Skills: Emphasise your passion for delivering great customer service in your application. Provide specific examples of how you've successfully interacted with customers in previous roles or experiences.
Highlight Teamwork and Communication: Since teamwork is essential for this role, mention any relevant experiences where you worked effectively within a team. Discuss how you communicate openly with colleagues and contribute to a positive team spirit.
Express Flexibility and Availability: Clearly state your availability in your application, especially if it closely matches the advertised times. Mention your willingness to adapt to different shifts and your enthusiasm for flexible working arrangements.
How to prepare for a job interview at ENGINEERINGUK
✨Show Your Passion for Customer Service
During the interview, make sure to express your enthusiasm for delivering great customer service. Share examples of how you've gone above and beyond to help customers in previous roles or experiences.
✨Demonstrate Team Spirit
Tesco values teamwork, so be prepared to discuss how you work well with others. Highlight any past experiences where you collaborated with colleagues to achieve a common goal or improve service.
✨Be Knowledgeable About Tesco
Research Tesco's values, mission, and recent initiatives before your interview. Showing that you understand their commitment to serving customers and communities will demonstrate your genuine interest in the role.
✨Prepare for Flexibility Questions
Since Tesco offers flexible working options, be ready to discuss your availability and how it aligns with their needs. If your schedule is slightly different, explain how you can still meet their requirements.
