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- Tasks: Prepare job cards, manage service bookings, and handle customer enquiries daily.
- Company: Join Sherwood Truck and Van, the UK's largest Iveco Dealer Group with over a century of family ownership.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values customer satisfaction and teamwork in a reputable company.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Work Monday to Friday, 8:30am to 5:00pm, perfect for balancing studies and work.
The predicted salary is between 36000 - 60000 £ per year.
Working Hours: 8:30am – 5:00pm, Monday to Friday
Main Duties and Responsibilities:
- Preparing job cards & raising invoices in line with works carried out & manufacturer guidelines using Kerridge DMS system, and outside customer authorisation platforms.
- Answering the telephone & dealing with customer enquiries.
- Dealing with customer enquiries on the Service Reception counter.
- Liaising with the team of technicians.
- Managing the shifts work load in accordance with customer expectations.
- Managing service bookings on a day to day basis.
- Liaising with Subcontractors to arrange works and chasing when required.
- Keeping customers up to date with requests, costs and authorisations.
- Complete estimates accurately, clearly and quickly.
- To take service department bookings ensuring efficient workshop loading, whilst attending to all customer requirements in an efficient manner.
About the Company:
Sherwood Truck and Van, part of Guest Group is proud to be the UK’s largest Iveco Dealer Group & Fiat Van Dealer. We have been a family owned and run business for over a century. The Group now operates out of 13 full service dealerships spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire and South Yorkshire.
Senior Service Advisor Nottingham Service & Support employer: Hgvtraders
Contact Detail:
Hgvtraders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor Nottingham Service & Support
✨Tip Number 1
Familiarise yourself with the Kerridge DMS system, as it's crucial for preparing job cards and raising invoices. If you can demonstrate your knowledge of this software during your interactions, it will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, especially in handling enquiries both over the phone and at the service reception counter. Being able to communicate effectively and manage customer expectations will set you apart from other candidates.
✨Tip Number 3
Understand the importance of efficient workshop loading and service bookings. Be prepared to discuss how you would manage workloads and prioritise tasks to meet customer demands, showcasing your organisational skills.
✨Tip Number 4
Research Sherwood Truck and Van and their operations across the East Midlands and beyond. Showing genuine interest in the company and its history will help you connect with the interviewers and demonstrate your enthusiasm for the role.
We think you need these skills to ace Senior Service Advisor Nottingham Service & Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Senior Service Advisor position. Tailor your application to highlight your relevant experience in managing service bookings and customer enquiries.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience with job card preparation, invoice raising, and using DMS systems like Kerridge. Provide specific examples of how you've successfully managed customer expectations and liaised with technicians.
Showcase Communication Skills: Since the role involves dealing with customer enquiries both over the phone and at the reception counter, make sure to demonstrate your strong communication skills. Include examples of how you've effectively handled customer interactions in past roles.
Proofread Your Application: Before submitting your application, take the time to proofread your documents. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Hgvtraders
✨Know the Company Inside Out
Before your interview, make sure to research Sherwood Truck and Van thoroughly. Understand their history, values, and what sets them apart as the UK's largest Iveco Dealer Group. This knowledge will help you demonstrate your genuine interest in the company.
✨Familiarise Yourself with Kerridge DMS
Since the role involves using the Kerridge DMS system for preparing job cards and invoices, it’s crucial to have a basic understanding of how this software works. If you have experience with similar systems, be ready to discuss that during the interview.
✨Prepare for Customer Interaction Scenarios
As a Senior Service Advisor, you'll be dealing with customer enquiries both over the phone and at the service reception counter. Prepare examples of how you've successfully handled difficult customer situations in the past, showcasing your communication and problem-solving skills.
✨Showcase Your Team Management Skills
The role requires managing the workload of technicians and liaising with subcontractors. Be prepared to discuss your experience in team management and how you ensure efficient operations while meeting customer expectations.
