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For Companies At a Glance
- Tasks: Engage with members through calls, emails, and social media to solve their queries.
- Company: Join Yorkshire Building Society, a leading financial institution dedicated to helping members thrive.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact in people's lives while working in a friendly and professional team.
- Qualifications: No specific experience required; just bring your empathy and willingness to learn.
- Other info: Be part of a large team where your contributions are valued and recognised.
The predicted salary is between 28800 - 43200 £ per year.
Our busy customer service team is the lifeblood of our business. Here, our 1,000 colleagues are the voice of Yorkshire Building Society, working in Yorkshire Drive, Broadoak and online to Help Real Life Happen for millions of members. Putting the needs of our members at the heart of everything we do, the team look after every conversation, phone call, email, social media interaction, and online chat with empathy and understanding.
We’re here to help our members with everything from buying their home, to dealing with financial difficulties and saving for retirement. This means we always need to be supportive and respectful, as well as being friendly and professional. We also need to be ready to go the extra mile when it matters, too.
How you’ll make a difference
Talking to a diverse range of members, you’ll take ownership of their queries, help solve their problems, support them with their finances, and talk about products and services that will help them with the realities of their lives today. Because you’ll be part of one of the biggest teams at Yorkshire Building Society, you’ll make a real difference to the lives of our members. And we’re proud to say that the feedback we’ve had from our members has been amazing.
Customer Service employer: Yorkshire Building Society Group
Contact Detail:
Yorkshire Building Society Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with Yorkshire Building Society's values and mission. Understanding how they prioritise member needs will help you align your responses during interviews, showcasing your commitment to their ethos.
✨Tip Number 2
Prepare for role-play scenarios that demonstrate your customer service skills. Practising how to handle various customer interactions can help you feel more confident and ready to impress during the interview process.
✨Tip Number 3
Research common customer queries related to financial services. Being knowledgeable about typical issues members face will allow you to discuss how you would approach these situations effectively.
✨Tip Number 4
Network with current or former employees of Yorkshire Building Society. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Empathy and Communication Skills: In your CV and cover letter, provide examples of how you've demonstrated empathy and effective communication in previous roles. This is crucial for a customer service position where understanding members' needs is key.
Highlight Problem-Solving Abilities: Include specific instances where you've successfully resolved customer issues or improved service delivery. This will show that you can take ownership of queries and help solve problems effectively.
Personalise Your Application: Make sure to personalise your cover letter by addressing it to the hiring manager if possible. Mention why you want to work for Yorkshire Building Society specifically and how you can contribute to their mission of helping members.
How to prepare for a job interview at Yorkshire Building Society Group
✨Show Empathy
In customer service, empathy is key. During the interview, demonstrate your ability to understand and relate to customers' feelings and situations. Share examples from your past experiences where you successfully resolved a customer's issue by putting yourself in their shoes.
✨Know the Company Values
Familiarise yourself with Yorkshire Building Society's mission and values. Be prepared to discuss how these align with your own beliefs and how you can contribute to their goal of helping members. This shows that you are genuinely interested in the role and the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you had to handle difficult customers or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Highlight Your Communication Skills
As a customer service representative, strong communication skills are essential. During the interview, showcase your ability to communicate clearly and professionally. You might want to practice explaining complex concepts in simple terms, as this will be crucial when assisting members with their financial queries.
