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- Tasks: Serve customers, maintain store standards, and support your team in a dynamic retail environment.
- Company: Join Tesco, a leading retailer committed to serving customers and communities better every day.
- Benefits: Enjoy flexible hours, 10% off shopping, exclusive deals, and access to wellbeing services.
- Why this job: Be part of a diverse team, learn new skills, and enjoy a fun, supportive workplace culture.
- Qualifications: Passion for customer service, ability to adapt, and a drive to work in a fast-paced environment.
- Other info: Minimum guaranteed hours, with opportunities for career progression and a welcoming atmosphere.
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Sector: Retail and Wholesale
Contract Type: Permanent
Hours: Full Time
Availability Window:
- Sun 10:00:00 - 16:00:00
- Mon 10:00:00 - 19:00:00
- Tue 10:00:00 - 19:00:00
- Wed 10:00:00 - 19:00:00
- Thu 10:00:00 - 19:00:00
- Fri 10:00:00 - 19:00:00
- Sat 09:00:00 - 19:00:00
Our Phone Shop colleague rate of pay starts from £12.44 an hour; this increases to £13.57 for stores inside the M25. Additional payments may also apply depending on location.
It's our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12 guaranteed hours each week. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you're available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.
Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It's a committed role, full of everyday challenges, but that's one of the things that makes it so exciting. Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You'll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
You Will Be Responsible For:
- Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in good working order and available for customers, listening for and acting on customer feedback.
- Creating an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
- Following the service culture in your department, role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what's right for customers.
- Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines demonstrating due diligence on your department.
- Supporting your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.
You Will Need:
- A passion for delivering great service, greeting customers with a smile, and serving them with pride.
- The drive and motivation to work in a sales and service environment.
- Be able to adapt to working in a fast-paced, ever-changing environment.
- A passion for human connection.
- The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success.
- To be at work on time, well presented and ready to be a brand ambassador.
What's In It For You?
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- Exclusive colleague deals on handsets and sims - these amazing deals can also be shared with your family and friends.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
- Uniform provided and policies to support you for all of life's moments, big and small.
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process.
Please Note
Tesco will only recruit individuals who have passed the school leaver's age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
Tesco Colleague - Phone Shops - Northwich Superstore employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Colleague - Phone Shops - Northwich Superstore
✨Tip Number 1
Familiarise yourself with Tesco's values and customer service ethos. Understanding their commitment to customer satisfaction will help you demonstrate your alignment with their goals during any conversations or interviews.
✨Tip Number 2
Be prepared to discuss your previous experience in retail or customer service. Think of specific examples where you've gone above and beyond for a customer, as this will showcase your passion for delivering great service.
✨Tip Number 3
Show your enthusiasm for teamwork and collaboration. Tesco values a strong team spirit, so be ready to share how you've successfully worked with others in the past to achieve common goals.
✨Tip Number 4
Demonstrate your adaptability by discussing how you've thrived in fast-paced environments. Share examples of how you've handled change or challenges effectively, as this is crucial for a role in a busy store.
We think you need these skills to ace Tesco Colleague - Phone Shops - Northwich Superstore
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with what Tesco is looking for in a Phone Shop colleague.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or retail. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver great service.
Write a Personalised Cover Letter: Include a cover letter that reflects your passion for customer service and your motivation to work at Tesco. Mention specific aspects of the role that excite you and how you can contribute to the team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at ENGINEERINGUK
✨Show Your Passion for Customer Service
Tesco values great customer service, so be sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone.
✨Demonstrate Flexibility
Since the role requires adaptability in a fast-paced environment, highlight your ability to adjust to changing situations. Discuss any previous roles where you had to think on your feet or manage unexpected challenges.
✨Emphasise Team Spirit
Being part of a diverse team is crucial at Tesco. Talk about your experiences working in teams, how you contribute to a positive atmosphere, and how you celebrate successes with colleagues.
✨Prepare for Common Interview Questions
Anticipate questions related to your availability, work ethic, and how you handle customer feedback. Practising your responses can help you feel more confident during the interview.
