Senior Customer Success Manager - Social and Creative - DCO

A bit about us

Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan. We are the trusted partner to over 500 sports organisations globally, capturing the highest quality data for many of the world’s largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA.

The Role

Genius Sports is looking for a Senior Customer Success Manager to grow and manage a subset of client accounts. Driving strategy and grow relationships for leading digital advertisers. This role requires a consultative and holistic approach to the customer lifecycle, including providing guidance and leadership through the onboarding and growth process, ability to consistently communicate our value, and early identification and resolution of at-risk customers. You will also be leading strategic initiatives aimed at maximizing adoption, retention, and overall customer lifetime value for some of the largest brands in the world.

Main Responsibilities

• Own the ultimate success of our customers, including product adoption, retention, and revenue growth opportunities.
• Ensure that customers derive maximum value from their investments with us and fully leverage our products on an ongoing basis.
• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand our customers business strategies and measurements for success.
• Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, creative, marketing, and engineering.

Required Skills

• 5+ years of SaaS customer success experience, preferably at a marketing technology company or ad server.
• Experience managing Social Media Ad Campaigns is essential.
• Experience managing Dynamic Creative Optimisation pipelines and campaigns is essential.
• Experience managing relationships and negotiating with Fortune 1000 companies, preferred.
• Technical competence and understanding of marketing technology software preferred.
• Detail-oriented with the ability to set priorities and be flexible in a changing environment.
• Excellent written, communication and presentation skills.
• Entrepreneurial spirit with a passion for the marketing technology space.

How we work

We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status).