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- Tasks: Lead a team of Collecting Officers for legally defensible sample collection across the South East UK.
- Company: Abbott Rapid Diagnostics is a leader in health innovation, improving lives through advanced diagnostic solutions.
- Benefits: Enjoy competitive salary, flexible benefits, and a defined contribution pension scheme.
- Why this job: Join a dynamic team making a real impact in healthcare while developing your leadership skills.
- Qualifications: Strong leadership and communication skills; experience managing remote teams and proficient in IT tools.
- Other info: This is a remote role with 50% travel required; perfect for those seeking flexibility.
The predicted salary is between 36000 - 60000 £ per year.
Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing that provides important information for the treatment and management of diseases and other conditions. We are seeking a Regional Team Leader (remote role – based in South East UK) within our Rapid Diagnostics business, covering regions across the UK. This role involves leading and managing a team of Collecting Officers responsible for legally defensible sample collection within the South East region.
Main accountabilities:
- Complete training in all collection methodologies and participate in onboarding processes to fully understand collection procedures and documentation.
- Manage a standby rota for the Collection Network Emergency Response Call Out Service to meet business KPIs.
- Participate in an on-call Duty Manager rota, providing support and guidance to Collecting Officers and the Customer Service Center (CSC) during all hours of operation, 365 days a year.
- Ensure collections are assigned to the nearest, available, and trained Collecting Officers.
- Manage and develop the team using trend data to improve performance, reduce complaints, and enhance service quality.
- Conduct audits according to schedule and perform spot audits on your team, supporting audits of other teams as needed.
- Support recruitment efforts for Collecting Officers.
- Manage collection kits and equipment, processing leavers in the system with appropriate end dates.
- Oversee stock and equipment management to prevent excess inventory and waste.
- Ensure health and safety standards are met, including compliance with the Working Time Directive (WTD) and maintaining the wellbeing of Collecting Officers through proper leave management.
- Conduct regular customer collections across all testing methodologies to maintain competency for training and audits.
The preferred profile:
- Strong leadership skills with the ability to motivate and support a team in a dynamic environment.
- Experience managing remote teams and resolving customer queries efficiently.
- Customer service oriented with excellent communication skills.
- Proficient in IT tools such as Word, Excel, and Outlook.
Abbott offers:
- Competitive salary and comprehensive benefits.
- Defined contribution pension scheme.
- Life assurance and flexible benefits scheme.
Abbott is an equal opportunity employer that values diversity and provides reasonable adjustments for individuals with disabilities. Please contact your recruiter for accommodations.
About Us: Abbott is dedicated to health innovation, with over 135 years of experience and a presence in more than 160 countries. We develop diagnostics, devices, nutrition solutions, and more to improve health outcomes worldwide. Join us to be part of a team that pushes the boundaries of healthcare technology and makes a difference in people's lives.
Regional Team Leader South East UK (Collections of legally defensible samples) employer: Abbott Laboratories
Contact Detail:
Abbott Laboratories Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Team Leader South East UK (Collections of legally defensible samples)
✨Tip Number 1
Familiarise yourself with the specific collection methodologies mentioned in the job description. Understanding these processes will not only help you during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any previous experience you have in managing remote teams or customer service roles. This is crucial for the Regional Team Leader position, and showcasing relevant examples can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss how you would handle on-call situations and emergency responses. Being able to articulate your approach to managing crises will show that you're ready for the responsibilities of this role.
✨Tip Number 4
Research Abbott Rapid Diagnostics and their impact on healthcare. Having a solid understanding of the company’s mission and values will allow you to align your answers with their goals during the interview process.
We think you need these skills to ace Regional Team Leader South East UK (Collections of legally defensible samples)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Regional Team Leader position. Highlight key skills such as leadership, customer service orientation, and experience with remote teams in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job description. Emphasise your leadership abilities, experience in managing teams, and proficiency in IT tools like Word, Excel, and Outlook.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to lead a team and manage customer queries effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Abbott Laboratories
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Regional Team Leader, especially in managing remote teams and ensuring compliance with health and safety standards. Familiarise yourself with the specific collection methodologies mentioned in the job description.
✨Showcase Leadership Skills
Prepare examples that demonstrate your leadership abilities, particularly in motivating and supporting a team in a dynamic environment. Be ready to discuss how you've successfully managed remote teams and resolved customer queries in the past.
✨Highlight Customer Service Orientation
Since the role is customer service-oriented, be prepared to share experiences where you provided excellent service. Discuss how you handled difficult situations or complaints, showcasing your communication skills and ability to maintain professionalism.
✨Familiarity with IT Tools
As proficiency in IT tools like Word, Excel, and Outlook is essential, consider discussing your experience with these applications. You might want to prepare examples of how you've used these tools to improve team performance or streamline processes.
