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- Tasks: As a Field After-Sales Executive, you'll service alarms and advise customers on security solutions.
- Company: Verisure is Europe's top provider of monitored security systems, protecting millions across 17 countries.
- Benefits: Enjoy a company van, uncapped commission, gym discounts, and 29 days holiday plus more!
- Why this job: Join a dynamic team focused on customer satisfaction and career growth in a thriving industry.
- Qualifications: Strong communication skills, a clean driving licence, and ideally 1 year in engineering or sales.
- Other info: Diversity is celebrated here; we welcome applicants from all backgrounds!
The predicted salary is between 24500 - 50000 ÂŁ per year.
Salary potential: ÂŁ45,000 per annum (OTE)
Location: Luton & surrounding areas
Salary: ÂŁ24,500 basic increasing with role progression plus uncapped commission (up to 50k OTE)
Job type: Full Time (40hrs per week)
Shift Pattern: 9am to 6pm (Mon-Fri)
Holidays: 29 days’ annual leave including bank holidays, increasing to 31 days after 1 years' service
We have an exciting new job opportunity open at Verisure Service for a Field Retentions Engineer.
MANUAL DRIVERS LICENSE REQUIRED
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
As a Field Engineer, you will be servicing customers’ alarms as well as advising them on the best security and safety solution, providing class leading expertise in order to retain the accounts of customers in the cancellation process.
As a Field Retentions Engineer, you will be:
- Dealing with escalated high-level complaints
- Installing and providing technical assistance and routine maintenance to Verisure security systems at our customers' premises with a focus on “first time fix” solutions.
- Providing a detailed, informed walk-through of the Verisure Alarm system.
- Establishing, building, and managing strong long-term customer relationships.
- Identifying reasons why the customer is thinking of leaving and establishing benefits that will improve the customer experience.
- Ensuring we are always promoting what is currently best for customer security solutions in order to retain customer accounts.
- Troubleshooting any issues and repeat false alarms that may arise.
- Managing stock materials and company vehicle maintenance in line with schedules.
Required criteria:
- Strong English communication skills and a good team player.
- Ability to start and keep conversation going, taking over the responsibility of resolving ongoing issues.
- Striving to achieve performance and customer targets to earn bonuses.
- Customer-oriented, genuinely passionate about providing an amazing experience through every interaction.
- A clean manual driving licence.
- Engineering/Technical/Retentions/Sales experience: 1 year (preferred).
Benefits Package:
- Company van provided with optional personal use.
- Fuel card provided for business miles only.
- Company smartphone.
- Birthday off.
- Uncapped commission scheme based on productivity.
- Employee alarm discount programme.
- Employee referral cash bonus scheme.
- Gym Flex.
- Pension plan.
- Private Health Care plan.
- Career progression with excellent growth opportunities.
- PerkBox - discounts at local restaurants, attractions, and retail outlets.
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry.
Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow.
Ready to join our team and make your dream job a reality? Apply today and we’ll get in touch!
All employees must complete a DBS check, provided by Verisure to all successful candidates.
Field After-Sales Executive employer: The Productivity Institute, LLC
Contact Detail:
The Productivity Institute, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field After-Sales Executive
✨Tip Number 1
Familiarise yourself with Verisure's products and services. Understanding their security systems and how they operate will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in customer service or technical roles during your conversations. Being able to discuss specific examples of how you've resolved customer issues or provided excellent service can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your approach to building long-term customer relationships. Think of strategies you've used in the past to retain customers and how you can apply those to the Field After-Sales Executive position.
✨Tip Number 4
Showcase your communication skills during any interactions. Since strong English communication is a requirement, practice articulating your thoughts clearly and confidently, especially when discussing technical information.
We think you need these skills to ace Field After-Sales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in engineering, technical support, or sales. Emphasise any customer service roles and your ability to resolve complaints effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of the importance of security solutions. Mention specific examples of how you've successfully retained customers or resolved issues in the past.
Highlight Communication Skills: Since strong English communication skills are essential for this role, provide examples in your application that demonstrate your ability to engage with customers and manage conversations effectively.
Showcase Your Problem-Solving Abilities: Include instances where you have successfully troubleshot issues or provided 'first time fix' solutions. This will show your potential employer that you can handle the technical aspects of the job while maintaining customer satisfaction.
How to prepare for a job interview at The Productivity Institute, LLC
✨Know the Company Inside Out
Before your interview, make sure you research Verisure thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Customer-Centricity
As a Field After-Sales Executive, your role revolves around customer satisfaction. Be prepared to discuss how you've successfully handled customer complaints or improved customer experiences in the past. Use specific examples to illustrate your points.
✨Showcase Your Technical Skills
Since the role involves servicing security systems, be ready to talk about any relevant technical experience you have. Highlight your problem-solving skills and ability to troubleshoot issues, as these are crucial for the position.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and growth opportunities within Verisure. This shows that you're not just interested in the job, but also in how you can contribute to the company's success.
