Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate customer service, manage defects, and oversee subcontractors to ensure quality builds.
- Company: Join a leading housebuilder focused on customer satisfaction and growth in the Eastern region.
- Benefits: Competitive salary, opportunities for professional growth, and a supportive team environment.
- Why this job: Be an ambassador for a reputable company while improving customer experiences and building relationships.
- Qualifications: Experience in customer service roles, strong interpersonal skills, and technical knowledge of house building.
- Other info: Must be self-motivated and able to work independently while ensuring compliance with health and safety.
The predicted salary is between 22000 - 31000 £ per year.
Customer Service Coordinator role £26,000 – £29,000 Bedford We are working with a leading customer focused housebuilder who due to continued growth has asked us to invite applications for the position of Customer Service Coordinator to join their Eastern region team. To be responsible for ensuring defects are attended to in a reasonable timescale. Promote client interface e.g. Building Housing Managers and Maintenance Managers relationships. To promote a culture of cost control and recovery on site through specification of works and adherence to contra charge procedures. To be an ambassador for the company and attend appropriate corporate and handover events. Support in new ideas to improve the quality of build and after sales service. Plan, prioritise and organise workloads daily basis. Oversee 12 months close of defects inspections on Housing Association properties. Specify remedial works, allocate appropriate subcontractors and supervise this up to completion. Submit progress reports to the Senior Coordinator & Customer Care Manager. Maintain accurate audit trails and ensure documentation is filed in an organised manner. Assess performance and work quality of subcontractors, and report issues to the Senior Coordinator & Customer Care Manager. Ensure improvement in customer satisfaction ratings. Always ensuring compliance with Health and Safety procedures. Experience: Experience in a similar role. Able to think strategically and coordinate complicated work programmes. Demonstrate excellent interpersonal skills in dealing with internal and external customers. Confident and able to demonstrate excellent negotiation skills. Must be able to stay calm, professional, efficient and display patience when dealing directly with customer complaints. Recognise the importance of customer service and meet the standards required when dealing with both internal and external customers. Able to evaluate and analyse information in a logical manner. Good technical knowledge of house building, including electrical, plumbing, and specific understanding of defects and specification of remedial works. Able to evaluate and assess technical and commercial issues and make informed decisions. Self-motivated, working as part of a team under own initiative. Able to motivate both internal and external workforce. Able to work independently to both commercial and delivery functions ensuring our aftersales service is impartial. Intermediate skills in Microsoft Excel and Word
Customer Service Coordinator employer: Alexander Associates
Contact Detail:
Alexander Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarize yourself with the specific customer service processes and standards in the housebuilding industry. Understanding the nuances of how defects are managed and resolved will give you an edge during discussions.
✨Tip Number 2
Network with professionals in the housebuilding sector, especially those who have experience in customer service roles. Engaging with them can provide insights into the company culture and expectations.
✨Tip Number 3
Prepare to discuss your experience with conflict resolution and negotiation. Highlighting specific examples where you've successfully managed customer complaints will demonstrate your capability for this role.
✨Tip Number 4
Showcase your technical knowledge related to house building, particularly in areas like plumbing and electrical work. Being able to speak confidently about these topics will set you apart from other candidates.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service coordination. Emphasize your ability to manage defects, coordinate with subcontractors, and maintain customer satisfaction.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your interpersonal skills and ability to handle customer complaints effectively.
Showcase Relevant Skills: Highlight your technical knowledge of house building and your proficiency in Microsoft Excel and Word. Provide examples of how you've used these skills in previous roles to improve service quality.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with defect management and customer service. Be ready to discuss specific situations where you successfully resolved issues or improved processes.
How to prepare for a job interview at Alexander Associates
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've handled customer complaints and improved satisfaction ratings in previous roles.
✨Demonstrate Your Technical Knowledge
Be prepared to discuss your understanding of house building, including electrical and plumbing issues. This will show that you have the technical expertise needed to specify remedial works effectively.
✨Emphasize Your Organizational Skills
Since the role involves planning and prioritizing workloads, be ready to explain how you manage multiple tasks and ensure deadlines are met. Use examples from past experiences to illustrate your organizational abilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to think strategically. Practice responding to hypothetical situations related to customer service coordination to demonstrate your critical thinking.
