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- Tasks: Lead crisis management and security operations across EMEA, ensuring timely and quality responses.
- Company: Join a global leader in crisis management and security, dedicated to protecting employees and clients.
- Benefits: Enjoy competitive pay, professional development opportunities, and a dynamic work environment.
- Why this job: Make a real impact by enhancing global security processes and driving strategic objectives.
- Qualifications: Extensive experience in crisis management, with relevant certifications and strong leadership skills required.
- Other info: This role offers the chance to work with key stakeholders and influence global security strategies.
The predicted salary is between 72000 - 108000 £ per year.
Global Crisis Management (GCM), an organization within Global Security (GS), establishes and oversees the crisis management process to enable the organization to assess and respond to crises, minimize disruptions, escalate appropriately, and return to business-as-usual (BAU) swiftly and efficiently. GCM provides 24/7 incident monitoring that could impact the firm's operations and collaborates with Resiliency, Real Estate, Human Resources, and Technology groups to respond to events affecting employees, clients, and customers.
As a Crisis Management and GSOC Lead within the Global Security Team, you will be responsible for the regional operational and tactical delivery of Global Security's core product lines: Global Crisis Management and Global Security Operations Centres (GSOCs). Reporting to the Head of EMEA Security and Chief Administrative Officer, you will ensure global consistency, oversee governance, and lead continuous improvement across GCM and GSOC.
Job Responsibilities
- Deliver operational aspects of GSOC and GCM processes across all EMEA entities, ensuring consistency, timeliness, and quality.
- Lead GCM and GSOC teams in the EMEA region to drive strategic objectives and refine operational delivery.
- Build and sustain relationships with key partners and stakeholders involved with GCM and GSOC.
- Partner with the EMEA Regional Crisis Management Team (RCMT) to support global security leadership.
- Develop standards, procedures, and job aids related to GCM and GSOC outputs.
- Drive technology integration and process streamlining to enhance service delivery.
- Promote continuous improvement and standardization of global crisis management, including controls, governance, KPIs, and QA processes.
- Oversee examinations and responses to crisis management inquiries.
- Manage financial and budgetary responsibilities related to GCM and GSOC programs.
- Implement measures and metrics to assess GCM and GSOC risks and readiness.
- Manage third-party, vendor, and outsourced relationships supporting GCM and GSOC.
Required Qualifications, Capabilities, and Skills
- Extensive experience in crisis management and security operations center management or similar domains.
- Proven track record delivering large-scale crisis management programs in global organizations.
- Post-graduate qualifications or certifications in risk, crisis, or disaster management.
- Security-related certifications (e.g., Physical Security Professional, Certified Protection Professional).
- Strong leadership skills, with the ability to define and communicate strategic direction.
- Experience managing profit and loss, budgets, and headcount.
- Ability to develop solutions aligned with stakeholder needs and improve processes.
- Market knowledge and influence to drive value-added solutions and stakeholder engagement.
- Balance stakeholder requirements with budgetary and control frameworks.
- Understanding of role-related risks and lessons learned to proactively manage broader risks.
- Ability to analyze and resolve regulatory issues promptly and sustainably.
Crisis Management and Global Security Operations Centres Lead EMEA – Executive Director employer: J.P. Morgan
Contact Detail:
J.P. Morgan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crisis Management and Global Security Operations Centres Lead EMEA – Executive Director
✨Tip Number 1
Network with professionals in crisis management and security operations. Attend industry conferences or webinars to connect with key players in the field, as personal connections can often lead to job opportunities.
✨Tip Number 2
Stay updated on the latest trends and technologies in crisis management and security operations. Familiarise yourself with tools and software commonly used in GSOCs, as demonstrating this knowledge can set you apart during interviews.
✨Tip Number 3
Prepare to discuss your experience with large-scale crisis management programs. Be ready to share specific examples of how you've successfully led teams and improved processes in previous roles, as this will showcase your leadership skills.
✨Tip Number 4
Research StudySmarter's values and mission. Understanding our organisational culture will help you align your responses during interviews, showing that you're not just a fit for the role but also for our team.
We think you need these skills to ace Crisis Management and Global Security Operations Centres Lead EMEA – Executive Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in crisis management and security operations. Focus on specific achievements that demonstrate your ability to deliver large-scale crisis management programmes in global organisations.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate your leadership skills and how they align with the strategic objectives of the role. Mention your experience in managing budgets and developing solutions that meet stakeholder needs.
Highlight Relevant Qualifications: Ensure you list any post-graduate qualifications or certifications in risk, crisis, or disaster management prominently. Include any security-related certifications that are relevant to the position.
Showcase Your Problem-Solving Skills: Provide examples in your application that demonstrate your ability to analyse and resolve regulatory issues promptly. Highlight your experience in driving technology integration and process streamlining to enhance service delivery.
How to prepare for a job interview at J.P. Morgan
✨Showcase Your Crisis Management Experience
Be prepared to discuss specific examples from your past roles where you successfully managed crises. Highlight your decision-making process, the strategies you implemented, and the outcomes achieved.
✨Demonstrate Leadership Skills
As a lead role, strong leadership is crucial. Share instances where you led teams through challenging situations, focusing on how you motivated and guided your team towards achieving strategic objectives.
✨Understand the Company’s Global Security Framework
Familiarise yourself with the organisation's approach to crisis management and security operations. This will allow you to speak knowledgeably about how you can contribute to their existing processes and enhance them.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities in real-time crisis situations. Practice articulating your thought process and the steps you would take to resolve such scenarios effectively.
