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- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and providing a warm welcome to pet owners.
- Company: CVS Group plc is a leading UK veterinary services provider, passionate about prioritising pets and their care.
- Benefits: Enjoy 5 weeks annual leave, staff discounts, mental health support, and a collaborative team environment.
- Why this job: Make a real impact in animal care while working in a supportive and inclusive atmosphere.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus. Strong communication and empathy skills required.
- Other info: This is a permanent role with 40 hours per week, located in Smallfield.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at The Village Veterinary Centre – Smallfield.
Location: Ebenezer Chapel, Chapel Road, Smallfield, Horley RH6 9JH
Contract: Permanent
Hours: 40 hours per week
About The Village Veterinary Centre – Smallfield
Take a look at the practice here: The Village Veterinary Centre, Smallfield | The Vet Collection
About CVS:
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas: veterinary practices, diagnostic laboratories, pet crematoria, and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, which is at the heart of our work every day.
Take a look at our short film to recognize the remarkable work that our Vets, Nurses, Care Assistants, and Receptionists do on the front line every day in the UK: CVS Ode to Veterinary Professionals
About the role:
Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person, and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to our clients arriving at the practice
What we\’re looking for in our Veterinary Receptionist:
- Previous Receptionist experience is essential; veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
We know that benefits are key and that your personal benefits priorities will differ from others, so here are some of what we offer:
- Salary in line with the NMW
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- And more!
Or, if easier, you can find a full list by clicking here: CVS Employee Benefits – what we can offer you!
Important: Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office.
CVS is committed to being a fully inclusive workplace where all colleagues are encouraged and supported to be themselves, where differences are celebrated, and where everyone can deliver their best.
We aim to build a workforce that reflects our diverse communities and the people we serve.
To apply for this position, please click \’Apply Now\’.
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Veterinary Receptionist employer: CVS Group
Contact Detail:
CVS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific services offered at The Village Veterinary Centre. Understanding their unique offerings will help you engage in meaningful conversations during your interview and demonstrate your genuine interest in the practice.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in previous roles. This will highlight your resilience and ability to cope with emotional scenarios, which is crucial for a Veterinary Receptionist.
✨Tip Number 3
Brush up on your knowledge of common veterinary terms and procedures. Being able to speak the language of the veterinary field will not only impress your interviewers but also show that you're proactive and ready to contribute from day one.
✨Tip Number 4
Network with current or former employees of CVS or similar veterinary practices. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Veterinary Receptionist position. Tailor your application to highlight relevant experience and skills that match what CVS is looking for.
Highlight Relevant Experience: Make sure to emphasise any previous receptionist experience you have, especially in a veterinary or animal care setting. Use specific examples to demonstrate your customer service skills and ability to handle emotional situations.
Craft a Personal Statement: Write a compelling personal statement that reflects your passion for animals and your desire to contribute to the team at The Village Veterinary Centre. Show how your values align with those of CVS and their commitment to making pets a priority.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in a receptionist role.
How to prepare for a job interview at CVS Group
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate well with the interviewers who value a genuine passion for animal care.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Practice clear and empathetic communication. Prepare to discuss how you've handled difficult situations in the past, especially when dealing with distressed pet owners.
✨Familiarise Yourself with the Role
Review the job description thoroughly and understand the day-to-day responsibilities. Be ready to discuss how your previous receptionist experience aligns with the tasks mentioned, such as booking appointments and handling insurance forms.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask the interviewers about the practice and team culture. This shows your interest in the role and helps you gauge if it's the right fit for you. Consider asking about their approach to client care or team collaboration.
