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- Tasks: Join our Ward Clerk team, providing reception services and data entry for patient care.
- Company: Northumbria Healthcare is a leading NHS trust known for innovation and quality in healthcare.
- Benefits: Enjoy flexible working, training opportunities, and a supportive work environment.
- Why this job: Be part of a top-performing NHS organisation that values staff experience and community impact.
- Qualifications: Basic computer skills required; ECDL and NVQ Customer Care are desirable.
- Other info: Work in a beautiful area with great living conditions and vibrant local culture.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an enthusiastic and motivated individual to join our Ward Clerk team on Ward One at Berwick Infirmary. The individual should have excellent communication, customer care, organisational, and interpersonal skills. They should be able to provide a reception service, acting as the first point of contact via the telephone and face-to-face for patients, visitors, and other healthcare professionals. The post holder will be required to input data regarding all admissions, transfers, and discharges on the Patient Administration System (PAS). Basic keyboard/computer skills and the ability to work with minimum supervision are essential. ECDL and NVQ Customer Care would be desirable. The successful candidate must have the willingness to undertake training for the role. The post holder must be flexible to meet the needs of the service and to cover annual leave.
Responsibilities:
- To provide a reception service, acting as the first point of contact on the telephone or face-to-face for patients, visitors, and other healthcare professionals.
- To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.
- To input data regarding all admissions, transfers, and discharges onto the Patient Administration System.
- To provide an efficient administration and clerical service to unit staff, visitors, and patients.
We manage three major locality hospitals at North Tyneside, Wansbeck, and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost-effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well, it isn’t; this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way!
Please read ‘applicant guidance notes’ before submitting your application.
This advert closes on Tuesday 17 Dec 2024.
Proud member of the Disability Confident employer scheme.
Ward Clerk Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust employer: Bridgeway Health Services
Contact Detail:
Bridgeway Health Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Clerk Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
✨Tip Number 1
Familiarise yourself with the Patient Administration System (PAS) as it’s a key part of the role. Understanding how to input data accurately will show your readiness for the job and can give you an edge over other candidates.
✨Tip Number 2
Brush up on your customer care skills, especially in a healthcare setting. Practising how to handle various patient scenarios can help you demonstrate your communication abilities during the interview.
✨Tip Number 3
Research Northumbria Healthcare and its values. Being able to discuss how your personal values align with theirs can make a strong impression and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Be prepared to discuss your flexibility and willingness to cover shifts or annual leave. Highlighting your adaptability can reassure the hiring team that you’re ready to meet the demands of the role.
We think you need these skills to ace Ward Clerk Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Ward Clerk position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your communication, customer care, and organisational skills in your CV and cover letter. Provide specific examples of how you've demonstrated these skills in previous roles or experiences.
Show Willingness to Learn: Mention your willingness to undertake training for the role. If you have any relevant qualifications like ECDL or NVQ Customer Care, be sure to include them in your application.
Follow Application Guidelines: Make sure to read the 'applicant guidance notes' provided in the job advert before submitting your application. Adhering to these guidelines will show your attention to detail and commitment to the application process.
How to prepare for a job interview at Bridgeway Health Services
✨Showcase Your Communication Skills
As a Ward Clerk, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. You might want to share examples of how you've successfully handled difficult conversations or provided exceptional customer service in the past.
✨Familiarise Yourself with Patient Administration Systems
Since you'll be inputting data regarding admissions, transfers, and discharges, it's beneficial to have a basic understanding of Patient Administration Systems (PAS). If you have experience with similar systems, mention it during the interview. If not, express your willingness to learn quickly.
✨Emphasise Your Organisational Skills
The role requires strong organisational abilities. Prepare to discuss how you manage your time and prioritise tasks, especially in a busy environment. You could provide examples of how you've successfully juggled multiple responsibilities in previous roles.
✨Demonstrate Flexibility and Willingness to Learn
Flexibility is crucial in this role, so be ready to talk about your adaptability in various situations. Highlight any experiences where you've had to adjust to changing circumstances or take on new responsibilities. Also, express your eagerness to undertake training for the role.
