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For Companies At a Glance
- Tasks: Engage with exhibitors, resolve enquiries, and deliver outstanding service through various communication channels.
- Company: GES is a global leader in live events, creating unforgettable experiences worldwide.
- Benefits: Enjoy hybrid working, career development opportunities, and a competitive salary.
- Why this job: Join a dynamic team and contribute to exciting global events while growing your career.
- Qualifications: Strong communication skills, detail-oriented, customer service experience, and proficiency in Microsoft Office.
- Other info: Be part of a collaborative and innovative environment where creativity thrives.
The predicted salary is between 28800 - 43200 £ per year.
Ready for an Exciting Career in Global Events & Exhibitions? Are you an exceptional communicator with a passion for fast-paced, dynamic environments? Looking for a career that’s more than just a job? We’ve got the perfect role for you!
Join GES as a Customer Care Specialist and become part of a global leader in live events. Our Customer Care Team is the heartbeat of our customer service, providing top-notch support to exhibitors across the UK. Based in Birmingham with the flexibility of hybrid working, you will be at the forefront of delivering exceptional service through phone calls, live chat, email, and more.
Your Role
- Engage with exhibitors to resolve enquiries and deliver outstanding service through every interaction.
- Be a key point of contact, handling inbound and outbound calls, live chat, emails, and more.
- Manage exhibitor orders, process payments, and address any related queries.
- Identify opportunities for up-selling and soft-selling to existing clients, contributing to our sales goals.
- Document every interaction and task swiftly in our CRM system.
- Maintain personal and team KPI targets, ensuring top-tier performance.
Who You Are
- Thrives on clear communication and building strong relationships.
- Is detail-oriented and adept at time management.
- Has experience with Microsoft Office and working in a customer-centric role.
- Takes pride in owning customer relationships and delivering results.
Why You’ll Love Working Here
- Exciting career development opportunities with internal mobility across the business.
- Hybrid and flexible working arrangements to suit your lifestyle.
- A competitive salary that matches your experience and expertise.
- A collaborative, fast-paced, and innovative environment where creativity thrives.
Join Us and Take the First Step into the World of Global Events! Ready to make your mark? Apply now and be part of something extraordinary at GES.
Customer Care Specialist employer: GES - Global Experience Specialists
Contact Detail:
GES - Global Experience Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist
✨Tip Number 1
Familiarise yourself with the events and exhibitions industry. Research recent events that GES has been involved in, and be prepared to discuss them during your interview. This shows your genuine interest in the role and the company.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-play common customer scenarios with a friend or family member to build your confidence in handling inquiries and resolving issues effectively.
✨Tip Number 3
Get comfortable with CRM systems and Microsoft Office tools. If you have access to any online tutorials or courses, take advantage of them to brush up on these skills, as they are crucial for managing customer interactions efficiently.
✨Tip Number 4
Network with current or former employees of GES on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Care Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and communication. Use keywords from the job description, such as 'customer-centric' and 'relationship building', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your ability to thrive in fast-paced environments. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in previous roles.
Showcase Your Skills: In your application, emphasise your proficiency with Microsoft Office and any CRM systems you’ve used. Highlight your time management skills and attention to detail, as these are crucial for the Customer Care Specialist role.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and reinforces your enthusiasm for joining GES.
How to prepare for a job interview at GES - Global Experience Specialists
✨Showcase Your Communication Skills
As a Customer Care Specialist, exceptional communication is key. Be prepared to demonstrate your ability to engage with customers clearly and effectively. Use examples from your past experiences where you successfully resolved customer queries or built strong relationships.
✨Familiarise Yourself with the Company
Research GES and their role in global events and exhibitions. Understanding their mission and values will help you align your answers with what they are looking for. Mention specific events or projects they have worked on that excite you.
✨Prepare for Role-Specific Scenarios
Think about common customer service scenarios you might face in this role. Prepare to discuss how you would handle difficult situations, manage multiple inquiries, or identify upselling opportunities. This shows your proactive approach and problem-solving skills.
✨Demonstrate Your Attention to Detail
Since the role requires managing exhibitor orders and processing payments, highlight your attention to detail. Share examples of how you've successfully managed tasks that required precision and thoroughness in previous roles.
