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- Tasks: Lead a dynamic team in delivering exceptional customer service at Liverpool Airport.
- Company: Join SSP, a leader in the hospitality industry with diverse career opportunities.
- Benefits: Enjoy free meals, employee discounts, and health support while working.
- Why this job: Thrive in a fast-paced environment and grow your career with award-winning training.
- Qualifications: Previous supervisory experience in hospitality or retail is essential.
- Other info: Must be 18+ to handle alcohol; flexible shifts available.
The predicted salary is between 22000 - 30000 £ per year.
Pay Rate: £12.63 per hour + an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.13 per hour. We offer additional service charge.
Shift pattern: Full Time, scheduled between 3 am and 11 pm, including weekends.
Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations. Due to some responsibilities within the Bar Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
Join our dynamic team as a Duty Manager! Lead by example in a fast-paced environment, driving excellence in customer service. We are seeking a motivated leader with a passion for fostering success. If you thrive in a challenging yet rewarding atmosphere, this role is your next step towards career fulfilment!
Why join SSP as a Bar Duty Manager?
- Free Meal and Parking while on shifts.
- Service charge added to your monthly pay.
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career.
- Help@Hand App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
As a Bar Duty Manager you’ll:
- Have previous experience working as a supervisor in hospitality or retail role.
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You’ll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey as a Bar Duty Manager!
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
Duty Manager - Juniper, Liverpool Airport employer: SSP Deutschland GmbH
Contact Detail:
SSP Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Juniper, Liverpool Airport
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Duty Manager in a bar setting. Understanding the nuances of customer service and operational efficiency will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees at SSP, especially those who have worked in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss your leadership style and how you handle team dynamics. Being able to articulate your approach to guiding and supporting colleagues will demonstrate your suitability for the role.
✨Tip Number 4
Showcase your passion for the hospitality industry by staying updated on trends and best practices. This knowledge can help you engage in meaningful conversations during interviews and show your commitment to excellence.
We think you need these skills to ace Duty Manager - Juniper, Liverpool Airport
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Duty Manager at Juniper, Liverpool Airport. Highlight your relevant experience in hospitality or retail that aligns with the job description.
Tailor Your CV: Customise your CV to reflect your supervisory experience and skills in customer service. Use specific examples that demonstrate your ability to lead a team and improve operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention why you want to work at SSP and how your values align with their commitment to diversity and inclusion.
Prepare for References: Since references from the last five years are required, reach out to previous employers or colleagues who can vouch for your skills and work ethic. Ensure they are ready to provide positive feedback when contacted.
How to prepare for a job interview at SSP Deutschland GmbH
✨Show Your Leadership Skills
As a Duty Manager, you'll need to lead by example. Be prepared to discuss your previous experiences in leadership roles and how you've motivated your team to achieve excellence in customer service.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of a Bar Duty Manager. Highlight your ability to create a welcoming atmosphere, maintain operational efficiency, and ensure safety standards are met during the interview.
✨Demonstrate Customer Service Excellence
Prepare examples of how you've gone above and beyond for customers in past roles. This will show your commitment to delivering exceptional service, which is crucial for this position.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios where you had to handle difficult situations or conflicts and how you resolved them effectively.
