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- Tasks: Engage with customers, troubleshoot issues, and provide legendary support for Bose products.
- Company: Bose is a leading audio brand dedicated to performance and customer satisfaction.
- Benefits: Enjoy comprehensive benefits, competitive salaries, and extensive training opportunities.
- Why this job: Join a diverse team focused on delivering exceptional customer experiences and making a real impact.
- Qualifications: Customer service experience is a plus, but passion for helping others is key.
- Other info: This is a fixed-term contract with potential for permanent opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Helping people reach their fullest human potential – so they can feel more, do more, and be more. At Bose, we’re obsessed with performance – on what matters most: The little details that make a big difference and the big details that astonish. Because at Bose, we’re compelled to push things forward. We need to make things better.
As a Product and Technical Support Specialist, you will be helping our customers from all over the world get the best from their Bose products by troubleshooting their problems and guiding them through how to solve them. From start to finish your day will be about engaging with our customers and making sure we are giving them the legendary Bose customer experience that they have come to know and love from us over the years. Using a variety of different tools and resources, you will help quickly identify the cause of the problem and guide them through the process every step of the way.
At Bose, the customer is everything to us, but our employees are just as important too. We make sure you get all the training and support that you will need. From in-depth technical training to training on customer service and a whole host of other topics, you will be an expert in no time.
Our products are some of the best in the world, so we expect our people to be too. But that doesn’t mean you have to be the most technically minded person in the world. At Bose, we are an equal opportunities employer who embraces diversity and equality in the workplace.
If this sounds like you, then we want to hear from you! A background in customer service or experience working directly with customers would start you on the right path but isn’t essential. We are looking for people who are passionate about giving legendary customer service and making our customers Bose fans for life.
Because all of our talented people work hard to help our customers, we provide a comprehensive benefits package to reward all of that hard work and commitment as well as offering competitive salaries.
Please note this is a fixed-term contract that will end February 2022, although we may have opportunities become available for successful candidates to transition to a permanent contract.
Fixed Term Product & Technical Support Specialist employer: Bose
Contact Detail:
Bose Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fixed Term Product & Technical Support Specialist
✨Tip Number 1
Familiarise yourself with Bose products and their features. Understanding the technical aspects and common issues customers face will help you engage more effectively during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions, showcasing your ability to provide legendary support that aligns with Bose's values.
✨Tip Number 3
Research Bose's customer service philosophy and recent initiatives. Being knowledgeable about the company's approach to customer satisfaction will allow you to speak confidently about how you can contribute to their mission.
✨Tip Number 4
Network with current or former Bose employees on platforms like LinkedIn. They can provide insights into the company culture and the role, which can be invaluable during your application process.
We think you need these skills to ace Fixed Term Product & Technical Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Product & Technical Support Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or technical support. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for Bose products. Share specific examples of how you've helped customers in the past and how you can contribute to the legendary customer experience at Bose.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Bose
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with Bose's commitment to legendary customer experiences.
✨Familiarise Yourself with Bose Products
Before the interview, take some time to learn about Bose products and their features. Being knowledgeable about the products will not only impress the interviewers but also help you understand the common issues customers might face.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you approach troubleshooting and problem-solving. Use specific examples to illustrate your thought process and how you effectively resolve issues, as this role heavily relies on these skills.
✨Emphasise Teamwork and Adaptability
Bose values collaboration and adaptability in their employees. Be ready to share experiences where you worked as part of a team or adapted to changing situations, showcasing your ability to thrive in a dynamic environment.
