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For Companies At a Glance
- Tasks: Join our team to process sales orders and handle customer enquiries daily.
- Company: The Great British Card Company creates and ships greeting cards to stores across the UK.
- Benefits: Enjoy paid holidays, hands-on experience, and earn while you learn with an NVQ qualification.
- Why this job: Kickstart your career in a friendly environment, gaining skills and confidence in customer service.
- Qualifications: GCSEs in English and Maths required; some customer service experience is a plus.
- Other info: Work hours are Monday to Friday, 8.30am to 5.00pm, at our new Haresfield location.
As a part of the CSD team, you will be working with the team processing incoming sales orders from emails and calls. You will also be dealing with a wide variety of enquiries from our customers relating to sales & service issues.
Salary
Salary will be discussed further at Interview.
Training Course Hours
Monday - Friday, 8.30am - 5.00pm, with a 1 hour lunch break. 37 hours a week
Duration
1 Year 3 Months
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What You’ll Do at Work
We have a great opportunity for an Apprentice Customer Service Advisor to join our small friendly team in our new purpose-built premises at Haresfield, near Stonehouse. In doing so you will be supported to achieve an NVQ level 2 as part of your role, and you’ll be able to kick start your career earning a salary while gaining your qualification. This is a chance to develop new skills without being in full-time education, receiving paid holidays and other staff benefits.
Duties will include:
- Processing incoming sales orders from emails and calls.
- Dealing with a wide variety of enquiries from our customers relating to sales & service issues.
Your training will focus on developing new skills to perform all aspects of your role to the best of your ability. Bringing your energy, enthusiasm, and willingness to learn, with the ability to take feedback and a pro-active attitude to getting tasks completed to a high standard.
You will need to be computer literate with some experience of using Microsoft Outlook, Word, and Excel; some database experience would also be preferable and a good eye for detail. You must possess a clear, confident, and friendly communication style for use over the telephone with the ability to take detailed messages for other colleagues; therefore, fluent English written and spoken is essential. Some customer service experience would be useful.
You must be educated to GCSE level with English and Maths passes. We’re in the office every day, so you will need to be able to get to us at this postcode GL10 3EZ.
Where You’ll Work
3 St Modwen Park, Haresfield, GL10 3EZ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or Training Organisation
South Gloucestershire and Stroud College
We are in a remote location; please check you can get to us for 8.30am.
About This Company
The Great British Card Company designs, produces, and ships greeting cards to national supermarkets and independent stores.
Customer Service L2 Apprenticeship employer: South Gloucestershire and Stroud College
Contact Detail:
South Gloucestershire and Stroud College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service L2 Apprenticeship
✨Tip Number 1
Familiarise yourself with the products and services offered by The Great British Card Company. Understanding their range of greeting cards will help you answer customer enquiries more effectively and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be dealing with customer enquiries, being clear and confident in your speech will make a great impression during the interview process.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Outlook, Word, and Excel. Being comfortable with these tools will not only help you in the role but also demonstrate your readiness to learn and adapt.
✨Tip Number 4
Show enthusiasm for learning and development. During your interactions with us, express your eagerness to gain new skills and how you plan to apply feedback to improve your performance in the role.
We think you need these skills to ace Customer Service L2 Apprenticeship
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service L2 Apprenticeship. Tailor your application to highlight relevant experiences and skills that match these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your education, any customer service experience, and relevant skills such as computer literacy and communication abilities. Use bullet points for clarity and keep it concise.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the apprenticeship and explain why you are a good fit for the role. Mention specific examples of your skills or experiences that relate to processing sales orders and handling customer enquiries.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at South Gloucestershire and Stroud College
✨Research the Company
Before your interview, take some time to learn about The Great British Card Company. Understand their products, values, and customer service approach. This will help you tailor your answers and show genuine interest in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve a service issue. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
Since the role requires clear and friendly communication, be sure to demonstrate this during the interview. Speak clearly, listen actively, and engage with the interviewer to showcase your interpersonal skills.
✨Highlight Your Willingness to Learn
As an apprentice, your eagerness to learn is crucial. Be prepared to discuss how you adapt to feedback and your enthusiasm for developing new skills. This will show that you are a proactive candidate ready to grow within the company.
