Head of Safeguarding and Customer Experience
Head of Safeguarding and Customer Experience

Head of Safeguarding and Customer Experience

Manchester Full-Time 43200 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead safeguarding initiatives and enhance customer experience in a rewarding social care role.
  • Company: Creative Support is a respected not-for-profit social care company with a strong track record.
  • Benefits: Enjoy a fulfilling career with opportunities for professional growth and impactful work.
  • Why this job: Make a real difference in people's lives while working in a supportive and dynamic environment.
  • Qualifications: Must have extensive leadership experience and a passion for safeguarding and customer care.
  • Other info: Join a team that values flexibility and diverse responsibilities in a meaningful sector.

The predicted salary is between 43200 - 72000 £ per year.

Job Description

We are looking for a Highly experienced leader and senior practitioner who is flexible and interested in carrying out a diverse and rewarding role overseeing and leading on Safeguarding responsibilities and good practice and Customer Experience. You will work proactively with the Executive and senior management team in order to ensure excellent duty of care for Safeguarding and in promoting an ope…

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Head of Safeguarding and Customer Experience employer: Creative Support

Creative Support is an exceptional employer that values its employees and fosters a supportive work culture. With a strong commitment to safeguarding and customer experience, we offer extensive professional development opportunities and a collaborative environment where your contributions truly matter. Join us in making a meaningful impact in the community while enjoying the benefits of working for a reputable not-for-profit organization.
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Contact Detail:

Creative Support Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Head of Safeguarding and Customer Experience

✨Tip Number 1

Familiarize yourself with the latest safeguarding policies and practices in social care. This will not only help you understand the role better but also demonstrate your commitment to the field during discussions.

✨Tip Number 2

Network with professionals in the safeguarding and social care sectors. Attend relevant conferences or workshops to meet potential colleagues and learn about current challenges and solutions in the industry.

✨Tip Number 3

Prepare to discuss your leadership style and how it aligns with Creative Support's values. Think of specific examples where you've successfully led teams in safeguarding initiatives or improved customer experience.

✨Tip Number 4

Research Creative Support’s achievements and outstanding services. Being knowledgeable about their work will allow you to tailor your conversation and show genuine interest in contributing to their mission.

We think you need these skills to ace Head of Safeguarding and Customer Experience

Leadership Skills
Safeguarding Knowledge
Customer Experience Management
Regulatory Compliance
Risk Assessment
Interpersonal Skills
Conflict Resolution
Team Management
Strategic Planning
Training and Development
Communication Skills
Empathy and Compassion
Problem-Solving Skills
Adaptability
Stakeholder Engagement

Some tips for your application 🫡

Understand the Role: Take the time to thoroughly read the job description for the Head of Safeguarding and Customer Experience position. Understand the key responsibilities and required qualifications to tailor your application accordingly.

Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in safeguarding and customer experience. Provide specific examples of how you have successfully led teams or projects in these areas.

Showcase Leadership Skills: As this role requires strong leadership, make sure to highlight your leadership style and any relevant achievements. Discuss how you have motivated teams and improved service delivery in previous roles.

Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your genuine interest in working with Creative Support. Mention why you are passionate about social care and how you align with their values.

How to prepare for a job interview at Creative Support

✨Understand the Role of Safeguarding

Make sure you have a solid understanding of safeguarding principles and practices. Be prepared to discuss your previous experiences in safeguarding and how they align with the values of Creative Support.

✨Showcase Leadership Skills

As a Head of Safeguarding, strong leadership is crucial. Prepare examples of how you've successfully led teams, managed conflicts, and implemented changes in previous roles.

✨Demonstrate Flexibility and Adaptability

This role requires flexibility and the ability to adapt to diverse situations. Share specific instances where you've had to adjust your approach to meet the needs of clients or your team.

✨Align with Company Values

Research Creative Support's mission and values. During the interview, express how your personal values align with theirs and how you can contribute to their ongoing success in social care.

Head of Safeguarding and Customer Experience
Creative Support
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  • Head of Safeguarding and Customer Experience

    Manchester
    Full-Time
    43200 - 72000 £ / year (est.)

    Application deadline: 2027-05-06

  • C

    Creative Support

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