PMO Lead

Office location: Liverpool city centre (L3)

Welcome to Love2shop! We’re a vibrant company that helps people celebrate life’s special moments—at home, work, play, and anywhere else. We offer a fantastic range of gift cards and vouchers that open the door to hundreds of top high street brands and retailers. We’re big in both consumer and business markets, with over 60% of the UK recognizing our brand. With 55+ years under our belt, we know our stuff. We recently joined the Pay Point family, and we’ve got some exciting developments on the horizon. As a disability-confident committed company, we’re all about championing equality. We welcome everyone—regardless of disability, age, race, religion, gender identity, or sexual orientation.

We are on the lookout for a PMO Lead to help support the delivery of large-scale digital programmes. This will be a very fast-paced and busy role, developing the PMO tools and resources to adaptably manage a portfolio of transformational projects.

About the Role:

• Implementation and execution of the PMO, by helping establish a clear vision with delivery roadmap including milestones and measures of success/key performance indicators.
• Manage the PMO team and provide support and advice to the project management team to deliver best practice portfolio, programme and project management principles.
• Responsible for managing and tracking the portfolio’s overall performance, providing an ongoing assurance and health-check by assessing whether projects continue to meet overall strategic and project-related objectives.
• Standardising Project Management systems and processes - Creating new/Improving current processes.
• Defining the appropriate standards of governance and ownership of the project/programme delivery lifecycles.
• Developing systems for standardising project KPI’s and prioritisation.
• Provide management reports through a centralised information solution that delivers to the right stakeholders at the right time.
• Plan and schedule resources efficiently, ensuring that the right resources are allocated to the right project at the right time.
• Forecast and enable resource capacity planning, identifying clashes and when priority calls are required.
• Facilitate team collaboration and communication, providing an efficient framework for seamless team collaboration and communication among team members.
• Assess and manage portfolio level risks, assumptions, issues and dependencies.
• Manage, understand and maintain the overall portfolio/programme/project information.
• Analyse and interpret data to provide clear metrics, measures, quality assurance, dashboards to support decision making.

Essential skills required:

• You have experience of running or working in a Portfolio or Project Management Office (PMO) at a senior level.
• You have knowledge of change and delivery frameworks supported by any relevant qualifications such as APM, P30, Prince2 Qualifications.
• You have experience of embedding best practice project and programme management processes and methodologies.
• You are comfortable collating and reviewing highlight reports.
• You have experience of implementing and maintaining a change management framework and supporting tools.
• Strong management and leadership skills and able to drive and lead teams to deliver success.
• Highly developed interpersonal, advocacy and communication skills to work effectively with individuals, teams and senior stakeholders.
• Excellent technical (MS Office 365, Project, Visio, Excel, SharePoint etc.) and presentation skills.
• Strong analytical skills with an organised and systematic approach and an ability to accommodate a wide and complex range of issues.
• Demonstrated capability for problem-solving, decision-making, sound judgement and assertiveness.
• Flexible and adaptable approach with a focus on delivery to deadlines and high standards.
• Ability to manage and monitor budgets and resources and strong commercial and financial acumen.
• Ability to develop excellent relationships with Project and Programme Managers in the Portfolio Team.
• You have previous experience in maintaining a portfolio or large-scale programme, and making strategic recommendations to decision-makers.
• You have previous Project Management experience.
• You have experience with Managing Successful Programmes (MSP) methodology.

Ready to join the fun? If you’re interested in a permanent role & hybrid working, apply now and join a talented group of people who love what they do.