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- Tasks: Keep public areas clean, assist staff, handle reception duties, and ensure customer safety.
- Company: Join Chartwells, a leader in the food service industry with a focus on people and progress.
- Benefits: Enjoy competitive pay, great perks, and opportunities for learning and development.
- Why this job: Be part of a diverse team that values individuality and offers career progression.
- Qualifications: Adaptable, great communicator, customer care experience, and reliable timekeeping are essential.
- Other info: Work 40 hours a week with flexible shifts across 4 out of 7 days.
The predicted salary is between 20000 - 28000 £ per year.
We're currently recruiting a dedicated Porter to help ensure the smooth running of operations at Chartwells on a full time basis, contracted to 40 hours per week. As a Porter, you will use your skills to maintain a high standard of customer care and cleanliness. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Here's an idea of what your shift patterns will be: 4 out of 7 days.
Your key responsibilities will include:
- Assisting in keeping the lobby and other public areas clean and tidy
- Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture
- Handling certain reception duties, such as booking theatre tickets or making restaurant reservations
- Responding to customer requests where required
- Running errands
- Ensuring the safety of customers by, for instance, placing and removing signage that indicates wet floors or paints
Our ideal Porter will:
- Be adaptable and easily embrace changing priorities
- Be a brilliant communicator and easily build relationships
- Have experience delivering high quality customer care
- Take initiative and make decisions that are right for our customers
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Porter employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Porter
✨Tip Number 1
Familiarise yourself with the specific duties of a Porter at Chartwells. Understanding the day-to-day responsibilities, such as assisting housekeeping and handling reception duties, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer requests or resolved issues in previous roles. This will highlight your ability to deliver high-quality care, which is crucial for this position.
✨Tip Number 3
Emphasise your adaptability and communication skills. Be ready to discuss situations where you've had to adjust to changing priorities or work under pressure, as these traits are highly valued in the role of a Porter.
✨Tip Number 4
Research Chartwells and its values. Understanding their commitment to diversity and employee development can help you align your answers with their company culture, making you a more attractive candidate.
We think you need these skills to ace Porter
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Porter at Chartwells. Highlight your relevant experience in customer care and any skills that align with the job description.
Tailor Your CV: Customise your CV to reflect the key qualities Chartwells is looking for. Emphasise your adaptability, communication skills, and any previous experience in similar roles to stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've demonstrated high-quality customer care and your ability to work under pressure.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a great first impression.
How to prepare for a job interview at Chartwells Independent
✨Show Your Customer Care Skills
As a Porter, you'll need to demonstrate your ability to provide high-quality customer care. Prepare examples from your past experiences where you went above and beyond for customers, as this will highlight your commitment to service.
✨Emphasise Adaptability
The role requires someone who can easily embrace changing priorities. Be ready to discuss situations where you've had to adapt quickly to new tasks or challenges, showcasing your flexibility and problem-solving skills.
✨Communicate Effectively
Brilliant communication is key in this role. Practice articulating your thoughts clearly and confidently, and think of instances where you've successfully built relationships with colleagues or customers to illustrate your communication skills.
✨Demonstrate Reliability
Exceptional timekeeping and reliability are crucial for a Porter. Be prepared to talk about your punctuality and how you manage your time effectively, perhaps by sharing specific examples of how you've maintained a strong work ethic in previous roles.
