Bid Manager

Are you a proactive, detail-driven powerhouse ready to lead high-impact bids that win big? We’re on the hunt for an experienced Bid Manager to own and elevate our end-to-end proposal process.

About the role:

Reporting directly to our Chief Commercial Officer, this role is a key player in the engine room of our commercial success. You’ll take full command of the RFP lifecycle, lead the charge on commercial documentation and service offerings and quotes in addition to collaborating across teams to create persuasive, polished, and punctual submissions that win new business. We’re looking for someone with a sharp eye, a strategic mindset, and hands-on experience leading Oracle and/or SAP bids.

If you thrive in fast-paced environments, love bringing structure to complex projects, and are always looking for smarter ways to win, we want you on our team! This full-time position is fully remote within the UK.

What you’ll be doing:

• Own and manage the full bid and RFP process from opportunity qualification through to submission and post-submission follow-up.
• Create and maintain commercial documentation, including sales documentation, proposals, quotes and pricing models.
• Champion and drive the bid/no-bid process to prioritise high-value opportunities.
• Generate client quotes and manage pipeline data using the companies CRM system.
• Maintain and update the product list, working with key stakeholders to ensure information is current and relevant.
• Own and manage our bid management software to ensure high-quality accurate data.
• Drive continuous improvements across the bid function enhancing both win rates and efficiency.
• Ensure full compliance with client requirements and internal governance.
• Manage the procurement frameworks and portals.
• Keep updated with changes in the industry with regular meetings with the heads of departments and reviewing changes in the third-party support market to ensure we are up to date in our responses.

What we’re looking for:

• 5+ years' experience in a Bid Manager, RFP Manager or similar commercial proposal role, ideally in a third-party support environment.
• Strong experience in managing bids involving Oracle and/or SAP.
• Proven experience with CRM and quote configuration systems in support of bid workflows.
• Understanding of European sales market across the public and private sector – US market experience is a plus.
• Experience using bid and proposal content management platforms.
• Meticulous attention to detail and commitment to accuracy and quality first time.
• A highly proactive, organised and forward-thinking mindset.
• Strong communication skills with the ability to work cross-functionally.
• Excellent written English skills, supported by a degree-level education or equivalent.
• Strong leadership skills.

Interview process:

Our hiring process is designed to be efficient and transparent. Here’s what to expect:

• Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role.
• Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team.
• Team Interview – Get to meet with other team members, explore the impactful work you’ll be diving into, and experience the collaborative energy that drives our success!
• Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps.

Benefits and perks:

Here’s what you can look forward to working with Support Revolution:

• Competitive Salary: We value your hard work with a competitive salary to be discussed from the very first conversation.
• Generous Annual Leave: Take plenty of time to recharge, plus extra days as you grow with us.
• Annual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days.
• Birthday Leave: Celebrate YOU by taking your birthday off.
• Length of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication.
• Company Pension Scheme: Secure your future with our Company pension scheme.
• Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits.
• Hybrid Working Model: Choose the flexibility of remote work or office days, even working from our overseas locations!
• Employee Wellbeing: We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell.
• Personal Development: We invest in you with tailored training and career growth.
• Employee Referral Scheme: Get rewarded for bringing great talent to our team.
• Company Beer Fridge: Wrap up your day with a cold one at 4 p.m. (Or grab a soft drink or fresh fruit if you’re feeling virtuous - your call!).

About Support Revolution:

At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth.

If you’re ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution!