IT Suport Officer

Do you have a passion for working with/supporting substance misuse services or with other socially excluded or vulnerable groups?

This project role will develop a guiding IT manual for the organisation

You will provide comprehensive IT services to Via staff and volunteers, including the setup and maintenance of hardware, software, networks, and telephone systems, ensuring their security and efficiency., * IT Documentation: Creation and maintenance of IT department processes, procedures, site documentation, and user guides.

• Technical Skills: Experience with Intune, SharePoint, and Windows 11. (ITIL and project management experience are desirable.)

• Device Setup: Configuration of laptops and mobile phones (with provided instructions).

• Physical Tasks: Occasional light manual handling (primarily laptops and network equipment).

• Travel: travel to various UK office locations.

Your Skills and experience will include:

• Microsoft Technologies: Proficiency in MS Intune and SharePoint.

• Documentation Skills: Experience creating and maintaining IT documentation (processes, procedures, user guides).

• Communication & Customer Service: Effective communication skills with demonstrable customer service experience.

• Technical & Administrative Proficiency: Demonstrable IT and administrative skills, including MS Office 365 and understanding of IT networks/infrastructure.

• Organisational & Time Management Skills: Excellent organization, planning, and time management skills.