Carrier Manager

Company

Say hello to the ecommerce OS.

Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation thrive.

Job Summary

We’re looking for a hands-on Carrier Manager to manage daily shipping operations with a focus on maintaining and troubleshooting integrations between ecommerce platforms and shipping label software. This role is key to ensuring that carrier accounts are set up correctly, shipments flow smoothly, and technical issues are resolved quickly to keep order fulfilments on track.

Responsibilities

• Oversee day-to-day carrier operations, including account setup, service mapping, and shipping rule configurations.
• Maintain and troubleshoot integrations between ecommerce platforms (e.g., Shopify, WooCommerce, Magento) and shipping label software (e.g., ShipStation, Shippo, EasyPost).
• Monitor label generation and shipment flows, ensuring accurate rates, service selections, and timely dispatch.
• Liaise with carriers (e.g., Royal Mail, DPD, DHL, FedEx) for technical support, service updates, and operational issues.
• Maintain up-to-date documentation for shipping configurations, carrier credentials, and SOPs.
• Support the Sales and onboarding team with shipping label errors, returns processing, and commercial invoice approval.
• Occasionally, support the finance team with reconciliation of carrier charges.

Requirements

• 3+ years of experience in ecommerce shipping, logistics coordination, or carrier management.
• Familiarity with ecommerce platforms (e.g., Shopify, Magento) and third-party shipping tools (e.g., ShipStation, Shippo).
• Familiarity with the logistics industry from express to postal operators to 3PL/ fulfilment.
• Basic understanding of APIs, webhooks, and shipping logic (zones, service levels, rates).
• Strong problem-solving skills and the ability to work with both technical systems, sales and customer service teams.
• Organised, tech-savvy, and comfortable working across multiple systems simultaneously.
• Proficiency with Excel or Google Sheets; experience with ticketing tools (e.g., Zendesk, Jira) is a plus.

Diversity & Equal Opportunities

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn\’t just the right thing to do; it\’s also the smart thing.