Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with orders, inquiries, and complaints while ensuring compliance with company policies.
- Company: Join a dynamic team in Chester, focused on delivering exceptional customer service.
- Benefits: Enjoy a competitive pay of £16.50/hour and a flexible hybrid working model.
- Why this job: Be part of a supportive culture that values your input and offers growth opportunities.
- Qualifications: Fluency in Dutch is essential; French skills and SAP experience are a plus.
- Other info: This is a 6-month contract role with potential for future opportunities.
Contract duration: 6 months
Pay: £16.50/hour
Location: Chester - 50/50 hybrid working
Responsibilities:
- Understand policies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices (GDP).
- Receive orders and enter them in SAP system after performing validations on order following defined business rules.
- Inform customers in case of quality issues related to product, recalls, or put on hold situations.
- Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs.
- Monitor all open orders until completion and address exceptions.
- Archive order and delivery documents.
- Receive and answer customer contacts through phone, e-mail and fax and record in call tracking tool.
- Route inquiries to related departments (within Capability Centre or in markets).
- Handle customer routine complaints and disputes; resolve disputes; route disputes to the proper channels.
- Determine root causes and inform customers of outcomes.
- Receive and resolve internal ad-hoc inquiries.
- Liaise to BFS in-markets teams to understand order requirements for new product launches and special orders (e.g. clinical trials, free goods).
- Support internal and external audits.
Requirements:
- Fluent in Dutch - speaks/writes/understands Dutch.
- French speaking might be taken into account, depending on the skills that the person brings (i.e. SAP).
- SAP Experience.
Locations
Customer Service Associate – Dutch or French speaking employer: Atrium (EMEA)
Contact Detail:
Atrium (EMEA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate – Dutch or French speaking
✨Tip Number 1
Familiarise yourself with SAP, as it's a key requirement for this role. Consider taking an online course or watching tutorial videos to boost your confidence and demonstrate your commitment to mastering the system.
✨Tip Number 2
Brush up on your Dutch language skills, especially in a customer service context. Practising common phrases and scenarios can help you feel more prepared to handle customer inquiries effectively.
✨Tip Number 3
Research common customer service challenges and solutions, particularly in the context of order management. Being able to discuss these during an interview will show your proactive approach and understanding of the role.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Customer Service Associate – Dutch or French speaking
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Associate position. Understand the responsibilities and requirements, especially the need for fluency in Dutch and any SAP experience.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, particularly any roles where you've used SAP or handled order management. Emphasise your language skills in Dutch and any French proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle inquiries and complaints. Mention specific examples of how you've resolved customer issues in the past and your familiarity with SAP.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your language skills are clearly demonstrated, especially in Dutch.
How to prepare for a job interview at Atrium (EMEA)
✨Brush Up on SAP Knowledge
Since the role requires SAP experience, make sure to review your knowledge of the system. Be prepared to discuss how you've used SAP in previous roles and any specific functionalities you are familiar with.
✨Demonstrate Language Proficiency
As a Dutch or French speaking associate, it's crucial to showcase your language skills during the interview. Practice common customer service scenarios in both languages to demonstrate your fluency and confidence.
✨Understand Customer Service Principles
Familiarise yourself with key customer service principles, especially around order management and handling complaints. Be ready to provide examples of how you've successfully resolved customer issues in the past.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you've had to handle disputes or quality issues, and be ready to explain your thought process and actions taken.
