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- Tasks: Assist customers with orders, inquiries, and complaints while ensuring compliance with company policies.
- Company: Join a dynamic team in Chester, focused on delivering exceptional customer service.
- Benefits: Enjoy a competitive pay of £16.50/hour and a flexible hybrid working model.
- Why this job: Be part of a supportive culture that values your input and offers growth opportunities.
- Qualifications: Fluency in Dutch is essential; French skills and SAP experience are a plus.
- Other info: This is a 6-month contract role with potential for future opportunities.
Contract duration: 6 months
Pay: £16.50/hour
Location: Chester - 50/50 hybrid working
Responsibilities:
- Understand policies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices (GDP).
- Receive orders and enter them in SAP system after performing validations on order following defined business rules.
- Inform customers in case of quality issues related to product, recalls, or put on hold situations.
- Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs.
- Monitor all open orders until completion and address exceptions.
- Archive order and delivery documents.
- Receive and answer customer contacts through phone, e-mail and fax and record in call tracking tool.
- Route inquiries to related departments (within Capability Centre or in markets).
- Handle customer routine complaints and disputes; resolve disputes; route disputes to the proper channels.
- Determine root causes and inform customers of outcomes.
- Receive and resolve internal ad-hoc inquiries.
- Liaise to BFS in-markets teams to understand order requirements for new product launches and special orders (e.g. clinical trials, free goods).
- Support internal and external audits.
Requirements:
- Fluent in Dutch - speaks/writes/understands Dutch.
- French speaking might be taken into account, depending on the skills that the person brings (i.e. SAP).
- SAP Experience.
Customer Service Associate – Dutch or French speaking employer: Atrium (EMEA)
Contact Detail:
Atrium (EMEA) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate – Dutch or French speaking
✨Tip Number 1
Familiarise yourself with SAP, as it's a key requirement for this role. Consider taking an online course or watching tutorial videos to boost your confidence and understanding of the system.
✨Tip Number 2
Brush up on your Dutch language skills, especially in a customer service context. Practising common phrases and scenarios can help you communicate effectively with customers during the interview.
✨Tip Number 3
Research common customer service challenges and solutions, particularly in order management. Being able to discuss these during your interview will show your proactive approach and problem-solving skills.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully handled customer complaints or disputes. This will demonstrate your ability to manage difficult situations and provide excellent service.
We think you need these skills to ace Customer Service Associate – Dutch or French speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially any roles where you've used SAP or handled order management. Emphasise your language skills in Dutch and any relevant experience with French.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities listed in the job description. Mention your familiarity with handling customer inquiries and resolving disputes, and how your skills align with the company's needs.
Showcase Relevant Experience: In your application, provide examples of past experiences where you successfully managed customer complaints or inquiries. Use metrics if possible to demonstrate your impact, such as response times or customer satisfaction ratings.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Ensure that your Dutch and French language skills are accurately represented, as this is crucial for the role.
How to prepare for a job interview at Atrium (EMEA)
✨Brush Up on SAP Knowledge
Since the role requires experience with the SAP system, make sure to review your knowledge of it. Be prepared to discuss how you've used SAP in previous roles and any specific functionalities you are familiar with.
✨Demonstrate Language Proficiency
As a Dutch or French speaking associate, it's crucial to showcase your language skills during the interview. Practice answering common customer service questions in both languages to demonstrate your fluency and confidence.
✨Understand Customer Service Principles
Familiarise yourself with key customer service principles, especially around order management and handling complaints. Be ready to provide examples of how you've successfully resolved customer issues in the past.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you've had to handle disputes or quality issues, and be ready to explain your thought process and actions taken.
