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- Tasks: Be the voice of our brand, helping customers with their queries and ensuring smooth order processes.
- Company: Join a growing team near Fareham, dedicated to delivering top-notch customer service.
- Benefits: Enjoy a fixed-term contract with a supportive work environment and opportunities for growth.
- Why this job: Perfect for those who love helping others and want to make a real impact in customer service.
- Qualifications: Good communication skills and experience in customer service; familiarity with SAP is a plus.
- Other info: Work Monday to Friday with flexible hours, ideal for students balancing studies and work.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Advisor – 12 month fixed term contract Our clients based close to Fareham have an exciting opportunity for a Customer Service Advisor to join their growing team on a 12-month fixed term contract. You will act as a brand ambassador for our clients and deliver effective customer service, ensuring that all customer questions are answered quickly and efficiently. Responsibilities: * Administer all aspects of the order process management flow * Communicate with customers concerning quotations, sales orders, deliveries, invoicing, warranty and all other after sales requirements * Enter inter-company purchase and sales orders/credits on to SAP. * Respond to all phone enquiries * Monitor and manage queries to ensure they are resolved in a timely manner, escalating to the Customer Service Manager as appropriate * Work with the internal and external sales team and other key company stakeholders to foster positive customer service behaviours and increase collaboration to maintain and improve customer service levels * Liaise with business teams to keep customers informed about progress * Work within agreed management processes and comply to quality standards, proactively identifying any opportunities for process improvements * Organise transport concerning deliverables * Contribute to reporting using the sales order report that enables information to be communicated to customers * Raise picklists so spares and units are distributed to meet customer delivery dates. Liaise with the specified company to arrange deliveries to customers. * Advise Customer Service Manager of any trends identified through the assessment of inbound queries * Undertake additional tasks as required by the Customer Service Manager. Skills & experience required: * Good communication skills * Familiar with a CRM system – SAP would be desired * Experience in a front-line customer services environment with a passion for customer service Working hours: Monday – Friday 08:30am – 4:30pm Friday 08:00pm – 1:30pm
Customer Service Advisor - 12 month FTC employer: Latitude Recruitment
Contact Detail:
Latitude Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - 12 month FTC
✨Tip Number 1
Familiarize yourself with SAP and any other CRM systems. Since experience with SAP is desired, having a solid understanding of how it works will give you an edge during the interview process.
✨Tip Number 2
Brush up on your communication skills. As a Customer Service Advisor, you'll need to effectively communicate with customers and internal teams, so practice clear and concise communication.
✨Tip Number 3
Prepare examples of how you've handled customer queries in the past. Think about specific situations where you resolved issues or improved customer satisfaction, as these will showcase your passion for customer service.
✨Tip Number 4
Research the company and its products. Understanding what they offer and their customer service philosophy will help you align your answers with their values during the interview.
We think you need these skills to ace Customer Service Advisor - 12 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've acted as a brand ambassador or managed customer queries. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and provide specific examples of how you've successfully resolved customer issues in the past. Mention your familiarity with CRM systems, particularly SAP, if applicable.
Showcase Communication Skills: Since good communication skills are essential for this role, ensure that your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've communicated with customers in previous roles.
Highlight Process Improvement Experience: If you have experience identifying opportunities for process improvements in customer service, be sure to mention this in your application. Companies value candidates who can contribute to enhancing service levels and efficiency.
How to prepare for a job interview at Latitude Recruitment
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to resolve customer issues.
✨Familiarize Yourself with SAP
Since familiarity with SAP is desired, take some time to learn the basics of the system. If you have experience with similar CRM systems, be ready to discuss how those skills can transfer to SAP.
✨Prepare for Common Customer Service Scenarios
Think about common customer service challenges and how you would handle them. Be prepared to discuss how you would manage inquiries about orders, deliveries, and after-sales support.
✨Demonstrate Strong Communication Skills
During the interview, focus on clear and concise communication. Practice active listening and ensure you articulate your thoughts well, as these skills are crucial for a Customer Service Advisor.
