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- Tasks: Lead a team to create unforgettable guest experiences in a luxury hotel.
- Company: Join one of the UK's most exclusive country house hotels in stunning Surrey.
- Benefits: Enjoy a £47,000 salary, 20% bonus, private healthcare, and discounts.
- Why this job: Perfect for those passionate about hospitality and delivering world-class service.
- Qualifications: Experience in luxury hotels, strong leadership skills, and knowledge of Opera required.
- Other info: Must have a driving licence and right to work in the UK.
The predicted salary is between 42000 - 52000 £ per year.
We are delighted to be partnering once again with one of the UK’s most exclusive luxury country house hotels, nestled in the beautiful Surrey countryside. They are now looking for an immaculately presented Head of Guest Services to lead their Front of House operation, ensuring every guest experiences an exceptional welcome and farewell.
You will be an experienced Front of House leader from a luxury hotel background, with excellent attention to detail, an immaculate personal presentation, and strong experience using Opera. You must have a driving licence and your own mode of transport.
You’ll be wondering what’s in it for you as the Head of Guest Services:
- £47,000 per annum plus a 20% bonus and £2,000 service charge
- Private Bupa healthcare
- Outstanding training and development opportunities
- Competitive private pension scheme
- Rental deposit scheme
- Employee social events
- Seasonal ticket loan
- Discounts in various high street and online shops
- Complimentary stays including breakfast across the group
- F&B discount at selected restaurants within the group
Responsibilities as the Head of Guest Services:
- Leading and inspiring a Front of House team of 20 to deliver seamless and memorable guest experiences
- Upholding impeccable standards of presentation and service across all guest touchpoints
- Overseeing key guest services such as reception, guest relations, and concierge
- Ensuring Opera PMS is used effectively to maximise efficiency and guest satisfaction
- Working closely with other departments to ensure a flawless guest journey
This is an excellent opportunity for a hospitality professional who has previously overseen Front of House in a 5-star environment and thrives on delivering world-class service in every moment.
PLEASE NOTE YOU WILL NEED THE RIGHT TO WORK IN THE UK TO BE SUITABLE FOR THIS ROLE.
Head of Guest Services employer: Goldenkeys
Contact Detail:
Goldenkeys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Guest Services
✨Tip Number 1
Familiarise yourself with the luxury hotel market in the UK, especially focusing on the Surrey area. Understanding the local competition and what sets this hotel apart will help you articulate your vision for guest services during any discussions.
✨Tip Number 2
Network with professionals in the luxury hospitality sector. Attend industry events or join relevant online forums to connect with others who may have insights about the hotel or similar roles. This can provide you with valuable information and potentially a referral.
✨Tip Number 3
Brush up on your knowledge of Opera PMS, as it’s a key requirement for the role. Consider taking an online course or tutorial to ensure you're well-versed in its functionalities, which will demonstrate your commitment and readiness for the position.
✨Tip Number 4
Prepare to showcase your leadership style and how you inspire teams to deliver exceptional service. Think of specific examples from your past experiences that highlight your ability to lead a Front of House team effectively in a luxury setting.
We think you need these skills to ace Head of Guest Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury hotel environments, particularly in Front of House roles. Emphasise your leadership skills and any specific achievements that demonstrate your ability to deliver exceptional guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the luxury market. Mention your familiarity with Opera PMS and how you plan to uphold the hotel's high standards of service.
Highlight Relevant Experience: In your application, focus on your previous roles in 5-star hotels and any specific examples where you led a team or improved guest satisfaction. Use metrics where possible to quantify your impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Goldenkeys
✨Showcase Your Luxury Experience
Make sure to highlight your previous experience in luxury hotels during the interview. Discuss specific examples of how you maintained high standards and delivered exceptional guest experiences, as this is crucial for the Head of Guest Services role.
✨Demonstrate Attention to Detail
Since attention to detail is key in this position, prepare to discuss how you ensure every aspect of guest service is flawless. Bring up instances where your meticulous nature led to positive outcomes for guests.
✨Familiarise Yourself with Opera PMS
As the role requires strong experience using Opera, be ready to talk about your proficiency with this system. If possible, mention specific features you have used to enhance guest satisfaction and operational efficiency.
✨Prepare for Team Leadership Questions
Expect questions about your leadership style and how you inspire a team. Think of examples where you successfully led a Front of House team, focusing on how you motivated them to deliver outstanding service.
