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- Tasks: Welcome visitors and assist with admin duties at our Head Office.
- Company: Isabel Hospice provides free care to those with life-limiting conditions in eastern Hertfordshire.
- Benefits: Meet new people, gain skills, and be part of a supportive team.
- Why this job: Make a difference in the community while developing customer care skills.
- Qualifications: Must be 18+, organised, and enjoy working with the public.
- Other info: This is an unpaid volunteer role with flexible hours.
We are seeking Receptionists at our Head Office to welcome visitors and assist with various admin duties.
Our Head Office is where our non-clinical teams are based. These include Fundraising, Finance, Retail Operations, Facilities, and Donation Centre. This is a people-facing role; you may be the first interaction a visitor has with Isabel Hospice – and first impressions are important! You will be a vital part of our Head Office operations, ensuring all visitors are treated according to our values.
We're looking for a volunteer who can commit to helping out regularly on Monday, Tuesday or Thursday from 1pm to 5pm. Alternative time slots can be arranged in agreement with the Manager.
What you’ll be doing:
- Providing the highest standard of service to visitors
- Ensuring visitors are greeted in a warm and friendly manner and offered tea/coffee
- Informing staff and volunteers that their visitor has arrived
- Showing visitors to the allocated meeting room
- Supporting staff with any other work that can be undertaken from the reception desk area, e.g., admin relating to post, making calls, data input
- Contributing to keeping the reception area tidy
- Contributing to keeping meeting rooms organised, tidy, and ready for use
- Providing support and guidance to new volunteers to help them settle into their roles
- Promoting the public’s understanding of the work of Isabel Hospice
Your Skills and Abilities:
- Enjoy working in a team environment
- Enjoy working with the public
- Good organisational skills
- Able to use MS Office applications, e.g., Word, Excel
- Demonstrate and keen to develop good customer care skills
Benefits to you:
- Meet new people and learn new skills
- Work with a friendly team and be part of the Isabel family
- Contribute to the provision of care to our patients
- Comprehensive induction and training
- Support with your career goals and personal development
- Opportunities to learn from long-term volunteers and staff
Am I eligible to volunteer?
We ask that our volunteers are:
- At least 18 years old
- Live within an easy commute to the area
- Interested in volunteering for at least 6 months for at least 3 hours per week
All volunteers are assessed individually for the roles they are applying for. We strongly believe in equal opportunities and welcome applicants who are representative of our diverse communities. Maintain confidentiality in accordance with Isabel Hospice guidelines. Have a professional and courteous manner in accordance with Isabel Hospice policies. Demonstrate Isabel Hospice values. Identify yourself as a volunteer while carrying out your duties. All appointments are at the discretion of the management team and are subject to a one-month trial period for both parties.
Please note this is an unpaid volunteer opportunity. Isabel Hospice is a local charity caring for hundreds of people across eastern Hertfordshire each year. All our care is free and can be provided in your home, at our community hubs, or our In-Patient Unit. Most of the people we care for have cancer; however, we are also increasingly caring for people with other life-limiting conditions.
Volunteer Receptionist employer: DeedMob B.V
Contact Detail:
DeedMob B.V Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer Receptionist
✨Tip Number 1
Familiarise yourself with Isabel Hospice's mission and values. Understanding their core principles will help you align your approach when interacting with visitors and staff, showcasing your commitment to their cause.
✨Tip Number 2
Practice your customer service skills by volunteering in other public-facing roles or engaging with community events. This experience will enhance your ability to create a warm and welcoming atmosphere for visitors at the reception.
✨Tip Number 3
Network with current volunteers or staff at Isabel Hospice. They can provide insights into the role and share tips on how to excel as a volunteer receptionist, making you a more attractive candidate.
✨Tip Number 4
Be proactive in learning about the administrative tasks involved in the role. Familiarising yourself with MS Office applications and basic office procedures will demonstrate your readiness to support the team effectively.
We think you need these skills to ace Volunteer Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Volunteer Receptionist position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for volunteering and your commitment to providing excellent customer service. Mention any relevant experience you have in similar roles or environments.
Highlight Relevant Skills: Make sure to emphasise your organisational skills, ability to work in a team, and proficiency in MS Office applications. Provide specific examples of how you've demonstrated these skills in past experiences.
Proofread Your Application: Before submitting your application, thoroughly proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which is crucial for a front-facing role.
How to prepare for a job interview at DeedMob B.V
✨Show Your People Skills
As a Volunteer Receptionist, you'll be the first point of contact for visitors. Make sure to highlight your experience in customer service or any roles where you've interacted with the public. Share specific examples of how you've made others feel welcome.
✨Demonstrate Organisational Skills
This role requires good organisational abilities. Be prepared to discuss how you manage tasks and keep things tidy and organised. You might want to mention any relevant experience with admin duties or using MS Office applications.
✨Emphasise Teamwork
Isabel Hospice values teamwork, so it's important to convey your ability to work well with others. Share experiences where you've collaborated with a team, especially in a volunteer or community setting, to show that you're a team player.
✨Understand the Organisation's Values
Familiarise yourself with Isabel Hospice's mission and values. During the interview, express your alignment with these values and your enthusiasm for contributing to their work. This shows that you're not just looking for any volunteer role, but are genuinely interested in their cause.
