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- Tasks: Coordinate bookings and handle enquiries for a global clientele.
- Company: Join Alchemy Global Talent Solutions, a leader in hospitality recruitment.
- Benefits: Enjoy hybrid work options after probation and flexible shifts.
- Why this job: Be part of a dynamic team enhancing guest experiences worldwide.
- Qualifications: Previous hospitality experience and strong communication skills are preferred.
- Other info: This role may require occasional weekend shifts.
The predicted salary is between 28800 - 43200 £ per year.
Alchemy Global Talent Solutions is assisting a global leader who are hiring a Reservations Coordinator to ensure seamless booking experiences. The Reservation Coordinator will work closely with clients from all around the world to establish hospitality needs for their overseas visitors. This will run on a shift basis with occasional weekend working.
Responsibilities:
- Handle enquiries, bookings, and cancellations with accuracy and efficiency.
- Utilise reservation systems for processing and record-keeping.
- Provide prompt and excellent customer service via phone and email.
- Address guest concerns and special requests to enhance their experience.
- Liaise with departments for smooth communication and guest coordination.
Qualifications:
- Previous reservations or hospitality experience preferred.
- Strong organisational and communication skills.
- Proficient in reservation systems and basic computer packages.
This is an on-site role with the opportunity to work hybrid after the probation period.
Reservations Coordinator employer: Alchemy Global Talent Solutions
Contact Detail:
Alchemy Global Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Coordinator
✨Tip Number 1
Familiarise yourself with popular reservation systems used in the hospitality industry. Knowing how to navigate these platforms can give you a significant edge during interviews, as it shows your readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be dealing with clients from around the world, practice handling various scenarios that may arise, such as managing complaints or special requests, to demonstrate your problem-solving abilities.
✨Tip Number 3
Network with professionals in the hospitality sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities, including the one we have at StudySmarter.
✨Tip Number 4
Research the company culture of the organisation you're applying to. Understanding their values and mission can help you tailor your approach during interviews, showing that you're not just a fit for the role but also for the team.
We think you need these skills to ace Reservations Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Reservations Coordinator position. Tailor your application to highlight relevant experience in hospitality and reservations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles in reservations or hospitality. Provide specific examples of how you've handled bookings, enquiries, and customer service to demonstrate your suitability for the role.
Showcase Communication Skills: Since the role requires strong communication skills, make sure to illustrate your ability to liaise effectively with clients and departments. Use clear and professional language in your application to reflect this.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Reservations Coordinator.
How to prepare for a job interview at Alchemy Global Talent Solutions
✨Showcase Your Customer Service Skills
As a Reservations Coordinator, you'll be the first point of contact for clients. Be prepared to share examples of how you've provided excellent customer service in previous roles, especially in handling enquiries and resolving issues.
✨Familiarise Yourself with Reservation Systems
Since proficiency in reservation systems is crucial, make sure you understand the basics of these systems. If possible, research the specific software the company uses and be ready to discuss your experience with similar tools.
✨Demonstrate Strong Organisational Skills
The role requires managing multiple bookings and requests simultaneously. Prepare to discuss how you prioritise tasks and stay organised under pressure, perhaps by sharing a relevant experience from your past work.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as a last-minute booking or a guest complaint. Think through potential scenarios and formulate your responses to demonstrate your problem-solving abilities.
