Receptionist

The primary focus of the Receptionist role is to deliver excellent customer service at all times and providing administrative and front line service to all visitors and staff.

Key responsibilities

• Promptly and efficiently deal with telephone calls

• Take and pass on messages accurately as required

• The main point of contact for any visitor/guest or employee for the organisation

• Greet and interact with visitors to the location informing the host of the guest’s arrival

• Arrange travel & couriers for location with accurate vehicle and destination information

• Deal with any other reception or switchboard duties as required

• Continually monitor reception inbox ensuring e-mails are responded to in a timely manner

• Book and allocate meeting room space on our tablets and meeting room booking system

• Action any requirements for hospitality including ordering catering and presenting in the meeting room at the required times

• Book fine dining, confirming menu choices and noting dietary requirements

• Book meeting requirements (eg AV equipment, beverages, flipchart, screen, etc)

• Action and manage promptly any changes to requirements

• Troubleshoot and manage AV equipment

• Assist clients with setting up teams calls

• Booking in visitors and guests with the building reception/security team

• Liaising with office services for room set ups/furniture removal

• Having an eye for detail and checking rooms are perfect each time

• Car park control

• Ensuring that the guests and hosts are taken care of offering excellent customer care skills at all times

• Minimum of two-year receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environment

• Exceptional customer service skills to effectively great and communicate with callers and visitors

• Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and great visitors

• Ability to work in a fast-paced team environment

• Ability to effectively and professional communication with co-workers and clients

• Attention to detail with an emphasis on accuracy and quality

• Intermediate computer skills including Microsoft Word and Excel

• Ability to prioritize work to balance multiple projects and deadlines

• Excellent verbal and written communication skills

• Self-motivated and the ability to multi-task

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time roles)

• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.

• Life Assurance

• Private Medical Insurance

• Dental Insurance

• Health Assessments

• Cycle-to-work scheme

• Discounted gym memberships

• Referral Scheme

Williams Lea