H2S PCO Company Driver - E10

Location: 8 Rigg Approach

The HATS Group is the UK's foremost private healthcare provider, excelling in patient-centric transport services with an 'Outstanding' rating for Responsiveness from the Care Quality Commission (CQC). HATS Group are a provider of Private Ambulances, and this is an activity regulated by the CQC. HATS Group are also regulated by Local Authorities for services delivered under SEND. HATS Group is recognized for professionalism, excellence, and a fleet of over 800 vehicles, supporting various public and private healthcare institutions, delivering over 2,000,000 passenger movements annually.

We have an opportunity for a PCO Company Driver to join our team.

Job purpose: A PCO company driver is responsible for driving a passenger-carrying vehicle and providing good customer service and a safe and comfortable journey throughout the network of HATS home-to-school services.

Main duties:

• Ensure safety and wellbeing of clients throughout the journey and handover.
• Wear high visibility PPE in vehicle movement areas.
• Observe speed limits within bus depots and school premises.
• Check the condition of the vehicle prior to commencing service by carrying out the safety walk round check.
• Report any defect in the vehicle or equipment as soon as possible.
• Complete the Vehicle Defect Card or enter the defect on the electronic ticket machine (depending on location).
• Ensure that the vehicle is clean and tidy before starting service.
• Comply with laws and company regulations regarding mobile phones, smoking in company vehicles, and prohibited equipment while on duty.
• Be responsible for health, safety, security, welfare, environmental, and fire safety arrangements for yourself, customers, and colleagues.
• Attend safety briefings and training as required.
• Report all safety accidents/incidents using the company’s reporting procedure.
• Understand emergency and evacuation plans.
• Keep the bus cab area in a safe and tidy condition.
• Provide a high standard of customer service.
• Inform customers of road closures and diversions.
• Behave in a friendly and professional way to customers and colleagues.
• Assist with the additional needs of children and vulnerable adults.
• Drive the Company’s vehicles in a safe, legal, and professional way.
• Drive to the set timetable, not running early or late, when it is safe to do so.
• Stay updated with road closures, diversions, or special events affecting the service.
• Ensure a valid driving licence and Person PCO Licence is held at all times.
• Report for work at the correct time and location with the correct equipment.
• Observe the company dress code when on duty.
• Not report for work when overtired or under the influence of alcohol or drugs.
• Follow relevant notification procedures in the event of absence from work.
• Participate in a yearly appraisal.
• Provide feedback on how services can be improved to their line manager.
• Adhere to all HATS policies and procedures.
• Undertake any reasonable request made by the Company.

Work Environment: Participate in flexible working hours with general core working hours between 07.00 - 09.00 and 14.30 – 16.30. The jobholder’s usual place of work is predominantly outdoor on vehicles that transport clients from and to various locations. It is required to work safely and efficiently in all weather, traffic, and road conditions.

Desired Criteria:

• Own transport and lives within reasonable distance of place of work.
• Bus industry knowledge and appreciation of bus regulations.
• Understanding of good customer service.
• NVQ in Road Passenger Transport.
• Customer Service Training NVQ in Customer Care.
• Advanced Driver training Certificate.
• Professional driving experience.
• Experience of dealing with customers.
• Knowledge of geographical operating area.
• Accident-free record over the last 12 months.

Required Criteria:

• Valid current UK (or acceptable other) drivers licence.
• No greater than 3 penalty points.
• Good understanding of written and spoken English Language.
• Good numeric skills (able to add and subtract cash).
• Proven eligibility to work in the UK.
• Able to provide suitable references.
• Able to prove their identity.
• Valid Current Person PCO certificate.
• Basic secondary school education or equivalent.
• Prepared to undertake training such as NVQ as required.
• Ability to drive a vehicle to a competent and safe standard.
• Good written and verbal communication skills using English Language to ESOL entry level 2.
• Has the physical capability to carry out the role.
• Customer service skills.
• Pass medical requirements.
• Must pass enhanced CRB check.
• Must pass alcohol and drugs screening as per policy.

Closing Date: Saturday 14th June, 2025

Contract Type: Full-time

Salary: £13.15 Hourly