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- Tasks: Drive a passenger vehicle, ensuring safety and excellent customer service.
- Company: HATS Group is the UK's leading private healthcare transport provider with an 'Outstanding' CQC rating.
- Benefits: Enjoy flexible working hours, competitive pay, and opportunities for training and development.
- Why this job: Join a passionate team making a real difference in healthcare transport for vulnerable individuals.
- Qualifications: Valid UK driving licence, good communication skills, and a commitment to customer service.
- Other info: Full-time role with potential for growth in a rapidly expanding company.
Join to apply for the H2S PCO Company Driver – E10 role at HATS Group 3 months ago Be among the first 25 applicants Join to apply for the H2S PCO Company Driver – E10 role at HATS Group Get AI-powered advice on this job and more exclusive features. Job Description Location: 8 Rigg Approach The HATS Group is the UK\’s foremost private healthcare provider, excelling in patient-centric transport services with an \’Outstanding\’ rating for Responsiveness from the Care Quality Commission (CQC). The CQC were established under the Health and Social Care Act 2008 as an independent regulator. The CQC is responsible for the registration, inspection and monitoring of health and social care providers. HATS Group are a provider of Private Ambulances, and this is an activity regulated by the CQC. HATS Group are also regulated by Local Authorities for services delivered under SEND. HATS Group is recognized for professionalism, excellence, and a fleet of over 800 vehicles, we support various public and private healthcare institutions, delivering over 2,000,000 passenger movements annually. We have an opportunity for a PCO Company Driver to join our team. Job purpose: A PCO company driver is responsible for driving a passenger-carrying vehicle and providing good customer service and a safe and comfortable journey throughout the network of HATS home-to-school services. Job Title: PCO Company Driver Department: Special Educational Needs Reports to: Controller Pay Structure: Paid an Hourly Rate Position in Organisation Chart: Team Leader > Controller > PCO Company Bus Driver About The Role Main duties: Ensure safety and wellbeing of clients throughout the journey and handover. To ensure that the high visibility PPE is always worn in vehicle movement areas. To ensure that speed limits are observed within bus depots and school premises. To check the condition of the vehicle prior to commencing service by. acarrying out the safety walk round check. ensuring that any defect in the vehicle or equipment is reported as soon as possible to the right person. completing the Vehicle Defect Card or entering the defect on the electronic ticket machine (depending on location) ensuring that the vehicle is clean and tidy before starting service. To comply with the laws and company regulations regarding the use of mobile phones, smoking in company vehicles and the use of prohibited equipment (such as games consoles) whilst on duty. To be responsible for the health, safety, security, welfare, environmental and fire safety arrangements for yourself, customers, and colleagues. This must include attendance at safety briefings and training as required. To ensure all safety accidents/incidents are reported using the company’s reporting procedure. To ensure a full understanding of emergency and evacuation plans. To ensure your bus cab area is always kept in a safe and tidy condition To always provide a high standard of customer service To always provide a high standard of customer service. To give customers on the bus any information that may help them during their journey. Examples would be informing customers of road closures and diversions. To always behave in a friendly and professional way to customers and colleagues. To recognize and assist with the additional needs of children and vulnerable adults, the elderly, infirm or disabled. To drive the Company’s vehicles in a safe, legal, and professional way. To drive to the set timetable, not running early or late, when it is safe to do so. To keep up to date with road closures, diversions or special events which may affect the service. This is done by reading notices, attending briefings, listening to instructions of your Supervisors. To ensure that a valid driving licence and Person PCO Licence is held at all times and is availble for inspection by a member on staff of the Company. A Driver Must Ensure That their Drivers licence and person PCO licence is in date and valid for the vehicle type they are driving. their licence has the required medical renewals up to date. any change to the licence which may affect their entitlement to drive is communicated to their line manager (e.g., Sickness, injury or conviction) their licence is made available for inspection in every 6-month period. To report for work at the correct time and location with the correct equipment. To ensure that the company dress code is correctly always observed when on duty. Not to report for work when overtired or under the influence of alcohol or drugs (see Company policy for further details). To ensure that the relevant notification procedures are followed in the event of absence from work. To report all safety, security, driving and customer service incidents to the line manager as soon as possible. To report all incidents on the road, likely to affect the service as soon as it is safe to do so. Examples would be road closures, accidents, emergencies, and highway repairs. To report for work at the correct time and location with the correct equipment. To ensure that the company dress code is correctly always observed when on duty. Not to report for work when overtired or under the influence of alcohol or drugs (see Company policy for further details). To ensure that the relevant notification procedures are followed in the event of absence from work. To take part in a yearly appraisal. To feedback ideas about how services can be improved to their line manager. To always ensure adherence to all HATS policies and procedures. To undertake any reasonable request made by the Company. Work Environment Participate in flexible working hours with general core working hours between 07.00 – 09.00 and 14.30 – 16.30. Undertake additional work as the service needs dictate. The job holder follows instructed daily and weekly work schedules and is required to report to the Controller where incidents or problems occur. The jobholder’s usual place of work on a day-to-day basis is in a predominately outdoor environment on vehicles that transport clients from and to various locations. It is required to work safely and efficiently in all weather, traffic and road conditions. Skills Needed About The Company About Us The HATS Group is the UK’s leading private provider of Patient Transport, Mental Health, Home to Schools for children with Special Educational Needs and Disabilities (SEND) Transport Services and Private Passenger Hire Services, with an enviable reputation for professionalism and service excellence. Led by a dedicated and highly experienced senior management team and supported by a highly skilled operations and compliance team, HATS are the partner of choice for many, providing over 2,000,000 passenger movements every year. Expertly trained staff and caring teams, successfully deliver high quality, passenger focused transport solutions and with a fleet of over 800 vehicles The HATS Group supports the NHS, CCGS, Mental Health Trusts, Local Authorities and a range of other Public Sector bodies and Private Medical Institutions. We are incredibly proud that our last Care Quality Commission (CQC) inspection, which took place during 2020 rated us as ‘Good’ Overall and ‘Outstanding’ for Responsiveness . Company Culture Why join HATS? Are you passionate about healthcare? Do you enjoy helping others? If you answered yes – then why not get in touch today: we’d love to hear from you. As one of the UK’s fastest growing independent healthcare transport providers, we are always looking for passionate and skilled individuals to join our dedicated team of paramedics, technicians, drivers, passenger care and customer service assistants as well as a range of many more exciting positions and opportunities. At HATS we support the London Living Wage (LLW) and have signed up to HM Governments Disability Confident Employer Scheme – a scheme developed by employers and disabled people’s representatives, that aims to maximise the opportunities for disabled people.HATS is a fast growing business that is creating new opportunities across the UK for many people. We have in the past 12 months starting operating in Manchester, Birmingham and Luton as well as winning new contracts in London. We need people who can work at pace and are not phased by big projects and tight deadlines. You will need to be able to be hands on when the need arises. Desired Criteria Own transport and lives within reasonable distance of place of work Bus industry knowledge and an appreciation of bus regulations. Understanding of what good customer service looks like NVQ in Road Passenger Transport. Customer Service Training NVQ in Customer Care. Advanced Driver training Certificate Professional driving experience Experience of dealing with customers Knowledge of geographical operating area Accident free record over the last 12 months Required Criteria Valid current UK (or acceptable other) drivers licence No greater than 3 penalty points Good understanding of written and spoken English Language. Good numeric skills (able to add and subtract cash). Proven eligibility to work in the UK Able to provide suitable references Able to prove their identity Valid Current Person PCO certificate Basic secondary school education or equivalent. Prepared to undertake training such as NVQ as required Ability to drive a vehicle to a competent and safe standard Good written and verbal communication skills using English Language to ESOL entry level 2. Has the physical capability to carry out the role Customer service skills Pass medical requirements Must pass enhanced CRB check. Must pass alcohol and drugs screening as per policy Closing Date Saturday 14th June, 2025 Contract Type fulltime Salary £13.15 Hourly Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Management and Manufacturing Industries Truck Transportation Referrals increase your chances of interviewing at HATS Group by 2x Get notified about new Company Driver jobs in London, England, United Kingdom . 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Contact Detail:
HATS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land H2S PCO Company Driver - E10
✨Tip Number 1
Familiarise yourself with the specific requirements for a PCO Company Driver, including the necessary licenses and certifications. Make sure you have your Person PCO Licence ready and ensure it’s valid, as this is crucial for the role.
✨Tip Number 2
Highlight any previous experience in passenger transport or customer service during your conversations. The HATS Group values professionalism and a strong customer service ethos, so showcasing relevant experience can set you apart.
✨Tip Number 3
Stay updated on local traffic regulations and road conditions that may affect your driving routes. Being knowledgeable about your geographical area will demonstrate your commitment to providing safe and efficient transport services.
✨Tip Number 4
Engage with current employees or reach out to the HATS Group on social media to learn more about their company culture. This can give you insights into what they value in their drivers and help you tailor your approach when applying.
We think you need these skills to ace H2S PCO Company Driver - E10
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a PCO Company Driver. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in driving, customer service, and any qualifications related to passenger transport. Emphasise your understanding of safety regulations and your ability to provide excellent customer care.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for healthcare and your commitment to providing safe and reliable transport services. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at HATS Group
✨Know the Company
Before your interview, take some time to research HATS Group. Understand their mission, values, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Highlight Customer Service Skills
As a PCO Company Driver, providing excellent customer service is crucial. Be prepared to discuss your previous experiences where you demonstrated strong customer service skills, especially in challenging situations.
✨Demonstrate Safety Awareness
Safety is a top priority in this role. Be ready to talk about how you ensure safety while driving and how you handle emergencies. Mention any relevant training or certifications you have that relate to safety protocols.
✨Dress Appropriately
Make sure to dress professionally for your interview. Since the role involves adhering to a dress code, showing that you understand the importance of professionalism in appearance can make a positive impression.
