Customer Service Advisor Part Time

Full details of the job.

Vacancy Name: Customer Service Advisor Part Time

Vacancy No: VN373

Employment Type: Part-Time

Business Name: PayPoint Network Ltd

Location: 27.25 hours per week
Monday 09:00-17:00, Tuesday & Wednesday 09:15-17:00, Sunday 10:00-16:00
Salary: £17,065 per annum

Role Overview

You will be listening, empathising, and finding solutions to the problems and challenges faced by our customers daily. You will manage queries via email, calls, and audio messages.

Who Are We Looking For?

We seek individuals with the right skills, commitment, and capability to deliver excellent service to consumers, assisting them with their queries to ensure access to their DWP allowances/payments. If you are genuinely dedicated to helping customers, customer-focused, and able to deliver exceptional service with empathy and compassion, you will find this role rewarding.

The pace is fast, so we need driven, focused, resilient individuals who want to succeed.

What Are We Looking For?

• Ability to handle challenging conversations with customers
• Excellent communication and empathy skills to build rapport quickly over the phone
• Strong customer service skills
• Resilience
• Experience with Microsoft Outlook and Excel
• Good listening skills
• Ability to provide appropriate solutions to customers
• Desire to make a difference
• Flexibility to cover additional shifts if needed
• Consistently meet customer service targets and standards

Preferred Experience

Experience working in a customer-focused role, especially with vulnerable people, is advantageous.

Additional Details

This role is based in our Welwyn Garden City office (AL7 1EL), with some home working after the initial 3 months.

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