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For Companies At a Glance
- Tasks: Lead the store team to drive sales and deliver top-notch customer service.
- Company: Join JD Sports, a leading name in sports fashion and retail.
- Benefits: Enjoy perks like staff discounts, bonus schemes, and personal development opportunities.
- Why this job: Be part of a dynamic team that values growth, excellence, and customer satisfaction.
- Qualifications: Retail management experience is a plus; strong communication and IT skills are essential.
- Other info: Opportunity for career progression through our in-house Trainee Management Academy.
The predicted salary is between 28800 - 43200 £ per year.
Managing the store team, you will focus on driving sales and maximising store profitability, while providing industry leading service on the high street. You will continue to exceed your stores KPIs and maintain the company standards while following company guidelines. Most importantly you will represent JD Sports in the most professional manner.
Customer Service
- Maintain customer retention by providing first class service.
Deal with enquires and complaints and resolving the issue/request.
Drive consistency within your internal teams to achieve the highest service levels.
Have a strong understanding of the Customer Service measuring programme, Customer Satisfaction surveys and the company Net Promoter Score (NPS).
Sales
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Ensure that targets are achieved and, where possible, exceeded.
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Analyse Oracle reports to assist you in making key sales decisions.
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Manage in store devices in order to capitalise on a wider range of products.
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Confident use of the store’s dashboard to analyse Footfall, Average Transaction Value and conversion, applying this to the store environment.
Visual Merchandising
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Following a weekly brief, ensure that this is applied to your store and maintain high visual standards.
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Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
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Making sure that all new product and advertised product is all visible and in the correct locations.
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Ensure mannequins, displays and windows are updated in accordance with Visual Merchandising guidelines.
Training & Development
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Develop existing team members and encourage progression within the company.
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Hold regular training meetings within store, making sure the team around you are able to maintain the high standards required.
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Keep track of internal progression, ensuring all personnel complete the relevant E-Assessments.
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Management development should be prioritised by the use of the in-house Trainee Management Academy.
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Retail Management experience would be advantageous.
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Excellent Time Management skills.
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Strong verbal and written communication skills.
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IT skills- Microsoft Outlook, Word and Excel.
We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:
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Incremental Holiday Allowance
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Discretionary Bonus Scheme
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Staff Discount On JD Group and other brands within the organisation
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Pension Scheme – Depending on level of role
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Life Assurance – Depending on level of role
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Personal development opportunities to learn and develop at work.
Store Manager employer: JD Sports
Contact Detail:
JD Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarize yourself with JD Sports' brand values and customer service standards. Understanding what the company stands for will help you align your approach during interviews and demonstrate that you can represent the brand professionally.
✨Tip Number 2
Prepare to discuss your experience in driving sales and managing teams. Be ready to share specific examples of how you've exceeded KPIs in previous roles, as this will show your potential to achieve similar results at JD Sports.
✨Tip Number 3
Brush up on your knowledge of visual merchandising techniques. Since this role involves maintaining high visual standards, being able to discuss current trends and how you would implement them in-store will set you apart from other candidates.
✨Tip Number 4
Highlight your training and development skills. Be prepared to talk about how you've successfully developed team members in the past and how you plan to encourage progression within your team at JD Sports.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Store Manager at JD Sports. Highlight your relevant experience in managing teams, driving sales, and providing excellent customer service.
Tailor Your CV: Customize your CV to reflect your retail management experience. Emphasize your achievements in sales targets, team development, and customer satisfaction metrics that align with the job description.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for retail and your understanding of JD Sports' values. Mention specific examples of how you've successfully managed teams and improved store performance in the past.
Highlight Relevant Skills: Make sure to highlight your time management, communication, and IT skills in your application. These are crucial for the role and should be evident in both your CV and cover letter.
How to prepare for a job interview at JD Sports
✨Showcase Your Leadership Skills
As a Store Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, driving sales, and how you motivate others. Share specific examples of how you've successfully developed team members or resolved conflicts.
✨Understand Customer Service Metrics
Familiarize yourself with key customer service metrics like NPS and customer satisfaction surveys. Be ready to explain how you would use these metrics to improve service levels and retain customers in the store.
✨Demonstrate Sales Acumen
Prepare to discuss how you have previously achieved or exceeded sales targets. Bring examples of how you've used data analysis, such as Oracle reports, to make informed sales decisions and drive profitability.
✨Visual Merchandising Knowledge
Since visual merchandising is crucial for attracting customers, be ready to talk about your experience with maintaining high visual standards. Discuss how you would implement weekly briefs and ensure that displays are engaging and up-to-date.
