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- Tasks: Join us as an AOG Operator, managing urgent air freight operations and customer queries.
- Company: Work with a growing Freight Forwarder near Heathrow, dedicated to excellent service.
- Benefits: Enjoy a competitive salary, flexible night shifts, and a dynamic work environment.
- Why this job: Be part of a fast-paced team, solving real-time challenges and making an impact.
- Qualifications: Strong knowledge of air freight, UK HMRC regulations, and excellent organisational skills required.
- Other info: 4 on 4 off night shifts, with a salary range of £35,000-£40,000.
The predicted salary is between 28000 - 32000 £ per year.
Right Now Group are looking for an AOG Operator to work for our client who are an expanding Freight Forwarder based near Heathrow. To provide an efficient and proactive service to all customers, overseas and related service providers. The successful candidate will be responsible for handling export entries in line with HMRC regulations, post-flight procedures, job file invoicing, and maintaining cost control. You will also be expected to monitor urgent AOG updates, resolve customer and supplier queries efficiently, and adapt quickly to meet changing customer requirements.
Hours: 4 on 4 off (Nights), 19:00-07:00
Salary: £35,000-£40,000
Location: Feltham
Responsibilities of an Air AOG Operator:
- Monitor and action generic email boxes and respond in a timely manner.
- Arranging collection/delivery from/to vendors.
- Produce shipping documentation (MAWB's and HAWB's).
- Preparation of export/import entries in accordance with UK HMRC regulations.
- Post flights.
- Job file invoicing.
- Cost control.
- Action pending tray daily.
- Monitor live AOG updates.
- Adapt to customer requirements, look at alternative solutions.
- Ensure all queries and complaints are investigated and responded to promptly, both from external and internal customers/suppliers.
- Ensure customer invoicing is completed in a timely and accurate manner.
- Ensure all rates received are passed to the Team Leader.
Key Skills:
- Strong knowledge of air freight operations and documentation (MAWB/HAWB)
- Understanding of UK HMRC export regulations
- Excellent organisational and time management skills
- High attention to detail and accuracy
- Proactive approach to problem-solving and customer service
- Ability to adapt quickly to changing priorities and customer needs
- Experience with AOG handling and time-critical shipments
- Full 5 year referenceable history & DBS
Contact Detail:
Right Now Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AOg Operator Nights
✨Tip Number 1
Familiarise yourself with air freight operations and documentation, especially MAWB and HAWB. Understanding these terms will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on UK HMRC export regulations. Being knowledgeable about these regulations will show that you're serious about compliance and can handle the responsibilities of the AOG Operator role.
✨Tip Number 3
Prepare to discuss your experience with AOG handling and time-critical shipments. Have specific examples ready that showcase your ability to adapt quickly and solve problems under pressure.
✨Tip Number 4
Network with professionals in the freight forwarding industry. Engaging with others in the field can provide insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace AOg Operator Nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in air freight operations and documentation, particularly with MAWB and HAWB. Emphasise any previous roles that involved handling AOG situations or time-critical shipments.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the AOG Operator position and explain how your skills align with the responsibilities outlined in the job description. Mention your proactive approach to problem-solving and customer service.
Highlight Relevant Skills: Clearly list your understanding of UK HMRC export regulations and your organisational skills. Provide examples of how you've successfully managed urgent queries or adapted to changing priorities in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. Ensure that all information is accurate and that your documents are formatted professionally.
How to prepare for a job interview at Right Now Group
✨Know Your AOG Operations
Make sure you brush up on your knowledge of air freight operations and documentation, especially MAWB and HAWB. Being able to discuss these confidently will show that you understand the core responsibilities of the role.
✨Familiarise Yourself with HMRC Regulations
Since you'll be handling export entries in line with HMRC regulations, it's crucial to demonstrate your understanding of these rules during the interview. Prepare examples of how you've adhered to such regulations in past roles.
✨Showcase Your Problem-Solving Skills
The role requires a proactive approach to problem-solving. Be ready to share specific instances where you've successfully resolved customer or supplier queries, particularly in time-sensitive situations.
✨Highlight Your Adaptability
Given the fast-paced nature of the job, emphasise your ability to adapt quickly to changing priorities. Share examples of how you've managed shifting customer requirements or urgent updates in previous positions.
