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For Companies At a Glance
- Tasks: Lead and inspire your team while ensuring top-notch customer service.
- Company: Join the UK's largest employee-owned business, home to Waitrose and John Lewis.
- Benefits: Enjoy flexible working options and a supportive work-life balance.
- Why this job: Be part of a culture that values kindness, respect, and personal growth.
- Qualifications: Experience in leading teams in fast-paced retail environments is essential.
- Other info: Apply early as roles may close quickly due to high demand.
The predicted salary is between 28800 - 43200 £ per year.
As a Team Manager in one of our Waitrose shops, you will influence and motivate your team and be a positive role model for delivering outstanding Partner-led, customer service that is distinctively Waitrose, passionate partners serving food lovers. Your strong leadership and team working skills will make all the difference to your team and, ultimately, the impression our customers have about the Waitrose brand. Keeping them returning again and again by earning their trust and loyalty for a lifetime, whilst helping to maximise sales and profit.
Key Responsibilities
- Oversee the entire day-to-day operation of the shop in a fast-paced environment.
- Use your commercial skills to maximise sales and profit while minimising wastage.
- Ensure consistently high levels of availability and merchandising as well as delivering an efficient, legal, and secure store operation.
- Improve and maintain customer satisfaction.
- Manage your team, from leading and inspiring to people related tasks like organising holidays and managing absences.
- Create a supportive culture of care, belonging, pace and productivity.
- Engage and lead partners in delivering and embedding change consistently and effectively within your shop.
Essential skills/experience you will need
- Experience of leading a team in a fast-paced, customer focused environment.
- People Management skills.
- Demonstrated passion for and understanding of retail.
- Resilience to support and plan your team’s response to change.
- Ability to influence stakeholders.
- Advanced communication skills.
Desirable skills/experience you may have
- Experience of supporting with the Disciplinary and Grievance process.
- Regulatory Compliance Management.
- Personal Licence Holder.
- Food Hygiene Level 3.
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Contact Detail:
Régie-Cite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager
✨Tip Number 1
Familiarise yourself with Waitrose's values and customer service philosophy. Understanding what makes their approach unique will help you demonstrate your alignment with their brand during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led a team in a fast-paced environment. Highlight specific situations where your leadership made a positive impact on team performance or customer satisfaction.
✨Tip Number 3
Showcase your commercial acumen by discussing strategies you've implemented to maximise sales and minimise wastage in previous roles. This will illustrate your ability to contribute to the shop's profitability.
✨Tip Number 4
Demonstrate your resilience and adaptability by sharing experiences where you've effectively managed change within a team. This is crucial for a role that requires leading partners through transitions.
We think you need these skills to ace Team Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Team Manager position. Understand the key responsibilities and essential skills required, so you can tailor your application to highlight your relevant experience.
Highlight Leadership Experience: In your CV and cover letter, emphasise your experience in leading teams in fast-paced environments. Provide specific examples of how you've motivated and inspired your team, as well as any achievements that demonstrate your ability to maximise sales and customer satisfaction.
Showcase Communication Skills: Since advanced communication skills are essential for this role, make sure to illustrate your ability to influence stakeholders and manage team dynamics. Use clear and concise language in your application to reflect these skills.
Express Your Passion for Retail: Convey your enthusiasm for the retail industry in your application. Discuss your understanding of customer service and how you can contribute to the Waitrose brand's commitment to outstanding Partner-led service.
How to prepare for a job interview at Régie-Cite
✨Showcase Your Leadership Skills
As a Team Manager, your ability to lead and inspire a team is crucial. Prepare examples of how you've successfully motivated your team in the past, especially in fast-paced environments. Highlight your approach to creating a supportive culture that encourages productivity.
✨Demonstrate Customer Focus
Waitrose prides itself on outstanding customer service. Be ready to discuss how you have improved customer satisfaction in previous roles. Share specific strategies you've implemented to enhance the customer experience and build loyalty.
✨Prepare for Change Management Questions
Given the emphasis on resilience and managing change, think about times when you've successfully led your team through transitions. Be prepared to explain your approach to influencing stakeholders and ensuring smooth adaptations within your team.
✨Understand the Waitrose Brand
Familiarise yourself with the Waitrose brand values and what sets it apart in the retail sector. During the interview, express your passion for the brand and how you align with its mission to serve food lovers while maintaining high standards of quality and service.
