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- Tasks: Join us to calculate budgets, reconcile accounts, and resolve customer queries.
- Company: We're a dynamic team focused on delivering exceptional service in Basingstoke.
- Benefits: Enjoy a hybrid work model with flexibility and a supportive team environment.
- Why this job: This role offers hands-on experience with data and customer service in a collaborative setting.
- Qualifications: Strong Excel skills and attention to detail are essential; previous experience is a plus.
- Other info: Part-time position with 20 hours per week, including office time on Tuesdays.
The Role: We’re on the lookout for a Service Charge Officer to join our team in Basingstoke . This is Part Time opportunity, working 20 hours per week This isn’t just about numbers—it’s about ensuring our customers have all the info they need, making sense of the data, and delivering a great service. You’ll take ownership of calculating service charge budgets, reconciling accounts, and resolving queries You’ll follow our hybrid approach combining home and office working, including Tuesdays in the office What You’ll Be Doing: Calculating accurate service charge budgets for existing homes and shiny new builds. Reconciling accounts with precision and applying adjustments. Producing clear, compliant service charge statements. Tackling customer queries—on the phone or in writing—and resolving them. Diving into data to spot trends, fix discrepancies, and make sense of the numbers. Keeping records up to date and ensuring everything is audit-ready. Collaborating with colleagues across teams to make processes smoother and improve how we do things. Sharing your expertise with teammates and helping newer members find their feet. About You: You’re someone who: Strong Excel skills as well as high attention to detail Previous experience working within…
Service Charge Officer Part Time employer: SNG Formerly Sovereign Housing Association
Contact Detail:
SNG Formerly Sovereign Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Charge Officer Part Time
✨Tip Number 1
Familiarize yourself with the specific software and tools used for service charge calculations. Being able to demonstrate your proficiency in Excel and any other relevant software during the interview will set you apart.
✨Tip Number 2
Prepare to discuss your previous experience in reconciling accounts and handling customer queries. Think of specific examples where you successfully resolved issues or improved processes, as this will showcase your problem-solving skills.
✨Tip Number 3
Research common trends and challenges in service charge management. Being knowledgeable about the industry will help you engage in meaningful conversations during the interview and show your commitment to the role.
✨Tip Number 4
Since this role involves collaboration, be ready to share how you've worked effectively in teams before. Highlight your communication skills and how you’ve helped others, as teamwork is key in this position.
We think you need these skills to ace Service Charge Officer Part Time
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Charge Officer position. Highlight key responsibilities such as calculating service charge budgets and resolving customer queries, and think about how your experience aligns with these tasks.
Tailor Your CV: Customize your CV to emphasize relevant skills, particularly your Excel proficiency and attention to detail. Include specific examples of past experiences that demonstrate your ability to manage budgets and handle customer inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of the importance of customer service in this position and how you can contribute to improving processes and supporting your team.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no errors. A polished application reflects your attention to detail, which is crucial for the Service Charge Officer role.
How to prepare for a job interview at SNG Formerly Sovereign Housing Association
✨Showcase Your Excel Skills
Since strong Excel skills are crucial for this role, be prepared to discuss your experience with Excel in detail. Mention specific functions or tools you’ve used and how they helped you in previous roles.
✨Demonstrate Customer Service Focus
This position emphasizes delivering great service. Prepare examples of how you've successfully resolved customer queries in the past, whether over the phone or in writing, to showcase your customer service skills.
✨Highlight Attention to Detail
Given the importance of accuracy in calculating service charge budgets and reconciling accounts, be ready to provide examples that demonstrate your attention to detail. Discuss any processes you follow to ensure precision in your work.
✨Discuss Collaboration Experience
Collaboration is key in this role. Think of instances where you worked with colleagues across different teams to improve processes or share knowledge. This will show your ability to work well in a team environment.
