Vehicle Damage Assessor (VDA

Vehicle Damage Assessor Sunderland

Salary: £30,000 – £45,000 per year

Bonus: Performance-based bonus potential

Hours: 40 hours per week, Monday to Friday, 8am-5pm (1 hour unpaid break)

Are you an experienced Vehicle Damage Assessor looking to take the next step in your career? We are seeking a skilled and motivated professional to join our team at a busy, reputable vehicle repair site in Sunderland.

As a Vehicle Damage Assessor, you\’ll play a key role in the repair process, working closely with the production team to ensure accurate assessments, exceptional customer service, and efficient repair processes.

Key Responsibilities

1. Prepare computerised estimates using Audatex.
2. Communicate with customers to provide updates and estimated completion times.
3. Compile relevant documentation to support the repair process.
4. Accurately record all estimate and repair data in the management system.
5. Monitor vehicle progress through the workshop to ensure timely repairs.
6. Negotiate repair estimates with insurance engineers when necessary.
7. Liaise with insurance representatives regarding claims and estimates.
8. Identify opportunities for additional non-insurance repair work.
9. Conduct mobile and drive-by assessments where required.
10. Maintain and secure allocated tools and equipment.
11. Provide support to colleagues when needed to ensure smooth operation.

What We Offer

1. Competitive salary based on your skills and experience.
2. Performance-related bonus opportunities.
3. 33 days annual leave including bank holidays (option to buy or sell up to 5 days).
4. Pension scheme with employer contributions.
5. Employee discounts on a wide range of products and services.
6. Access to wellbeing support, including 24/7 GP services.
7. Career development opportunities in a supportive team environment.

About You

To succeed in this role, you\’ll need:

1. Proven experience in vehicle damage assessment and estimating.
2. Proficiency with Audatex estimating software.
3. Strong communication and negotiation skills.
4. A customer-focused mindset and attention to detail.
5. Full UK driving licence.

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