Customer Service Advisor Apprentice

As a leading Iveco Dealer and Fiat Professional Dealer, we are capable of reaching any point throughout the UK. You can rest assured of our commitment to offer the best service, outstanding quality, customer care and professionalism.

The employer believes in providing an extensive, high-quality apprenticeship that gives their apprentices the opportunity to advance, succeed and fulfil their ambitions for a career in the motor industry.

Remit are delighted to be recruiting for Sherwood Truck & Van for a Service Advisor Apprentice at their Birmingham branch B6 4PQ.

Your duties will include:

1. Liaise with external and internal customers and ensure work is authorised
2. Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures
3. Ensure service/inspection documentation is correctly completed
4. Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing
5. Contact customers for any missed booked work and re-book accordingly
6. Ensure Health & Safety and safe work practices are met at all times within this position

The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers.

The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.

Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.

40 hours (8:30 am to 5:00 pm Monday – Friday)

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