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- Tasks: Assist clients with special needs during their daily journeys, ensuring safety and wellbeing.
- Company: Join HATS Group, a leader in passenger transport with over 2 million movements annually.
- Benefits: Flexible working hours and a supportive team environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: No specific qualifications required, just a caring attitude and willingness to help.
- Other info: Work outdoors and engage with diverse clients in a rewarding role.
HATS Group are also regulated by Local Authorities for services delivered under SEND. HATS Group is recognized for professionalism, excellence, and a fleet of over 800 vehicles, we support various public and private healthcare institutions, delivering over 2,000,000 passenger movements annually.
We have an opportunity for a Passenger Assistant to join our team.
The working hours you will need to be available for the role on a daily basis are from 07:00 – 10:00 and then 14:00 – 17:00.
This is a 16 hour contract.
Job purpose: To escort and assist clients with special needs, board and alight vehicles in their daily journey to and from home, school, centre or other destinations as directed.
Position in the Organisation Chart: Team leader > Controller > Passenger Assistant
About the role
Main duties :
Ensure safety and wellbeing of clients throughout the journey and handover.
To ensure that the client gains safe entry, to either the vehicle or their destination.
Ensure safety and wellbeing of transport users throughout the journey and handover from and to: residence/parent/guardian/carer; primary helper at school; or to care assistants at centres. Assist passengers’ to board and alight vehicles utilising appropriate means, including physically assisting passengers with severe disabilities.
Ensure appropriate communication is maintained and presented to the Controller, specifically relating to the reporting of any problems regarding transport of a client (i.e. if there is disruptive behaviour, absenteeism, lateness etc.).
Apply health and safety standards to ensure the welfare of clients in general and when assisting with the boarding and alighting of passengers. This includes: physically assisting passengers with severe disabilities and / or varying medical conditions (particularly when using tail-lifts), securing client in seats using the requisite safety restraining system, and ensuring that all wheelchairs are correctly secured to the retaining mechanisms or securing points within the vehicle.
Responsible along with the driver in ensuring the interior and exterior of the vehicle is clean and tidy at all times to required standards, including hygiene control. To ensure that the necessary personal protective equipment and uniform are worn as required.
Participate in working flexible hours with general core working hours being between 07.00 – 09.00 and 14.30 – 16.30. Undertake additional work as the service needs dictate. The jobholder follows instructed daily and weekly work schedules and is required to report to the Controller where incidents or problems occur.
The jobholder’s normal place of work on a day to day basis is in a predominately outdoor environment on vehicles that transport clients from and to various locations, and is required to work in a safe and efficient manner in all weather, traffic and road conditions.
The jobholder must not have any physical or mental limitations that could possibly, or will interfere with safe passage of clients, passenger assistance, and emergency activities.
Daily functions of this role include:
Operating and using appropriate techniques and equipment e.g. tails lifts, sitting restraints will be a daily routine in this role.
Appropriate health and safety / manual handling activities e.g. pushing, lifting, carrying and or supporting clients from, to and into vehicles. This includes transfers via stairs etc. where reasonable and appropriate to do so.
For clients that have been identified, assistance with dressing and emergency toileting will be required.
Variations of duties will be dependent upon the particular needs of the service user / clients, such as:
Special needs of clients (mobility problems, learning difficulties, mental health problems, elderly, disabled).
Types of transport operating – fleet vehicles, including those adapted for disabled access.
Numbers and ages of service users / clients will vary.
The work conducted in this role potentially involves a substantial risk to personal safety of injury, illness and health problems arising from day to day activities.
Work Dimensions
The jobholder generally works within established guidelines, procedures and systems, however maybe required on rare occasions to use initiative to solve basic problems / situations associated with escorting of clients e.g. manoeuvring clients when boarding and alighting a vehicle / from and to the vehicle. For more complex issues, problems or situations the Controller or other appropriate HATS supervisor is to be consulted.
The role has contact with Parents, guardians, carers, attendants, teachers, centre organisers, Council Staff and other HATS employees in a multi-ethnic environment and provides readily available information or assistance to:
Clients of Transport Services
Staff of centres or schools
Parents/guardians or primary helper
And may occasionally deal with issues associated to it’s contacts and relationships where the outcome may not be straightforward. In all instances well-developed interpersonal skills are required.
Rehabilitation Of Offenders Act – The jobholder is exempt from the provisions of the rehabilitation of offenders Act 1974 and is required disclose offences accordingly.
The jobholder may be required to use mobile communications, tracking equipment, radio, telephone, messaging, global positioning (but not limited to) and is accountable only for the use of equipment / resources associated to the normal daily activities.
About the company
People Centred Care
Required Criteria
H2S Passenger Assistant - Bagleys Lane employer: HATS Group
Contact Detail:
HATS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land H2S Passenger Assistant - Bagleys Lane
✨Tip Number 1
Familiarize yourself with the specific needs of clients with disabilities. Understanding how to assist them safely and effectively will show your commitment to their wellbeing, which is crucial for this role.
✨Tip Number 2
Highlight any previous experience you have in a similar role or working with special needs individuals. This can set you apart from other candidates and demonstrate your capability in handling the responsibilities of a Passenger Assistant.
✨Tip Number 3
Be prepared to discuss your approach to health and safety standards during the interview. Showing that you prioritize safety and are knowledgeable about relevant protocols will be a big plus.
✨Tip Number 4
Demonstrate your interpersonal skills by being friendly and approachable during any interactions with the team. Building rapport with potential colleagues can leave a positive impression and highlight your suitability for a client-facing role.
We think you need these skills to ace H2S Passenger Assistant - Bagleys Lane
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Passenger Assistant position. Understand the key responsibilities, such as ensuring the safety and wellbeing of clients, assisting with boarding and alighting, and maintaining communication with the Controller.
Highlight Relevant Experience: In your application, emphasize any previous experience you have in roles that involve working with individuals with special needs or in a transport-related environment. Mention specific skills that align with the job requirements, such as manual handling techniques or health and safety knowledge.
Showcase Interpersonal Skills: Since the role requires interaction with clients, parents, and other staff, highlight your interpersonal skills in your application. Provide examples of how you've effectively communicated or resolved issues in past roles.
Tailor Your Application: Customize your CV and cover letter to reflect the values and mission of HATS Group. Show that you understand their commitment to professionalism and excellence in passenger transport services.
How to prepare for a job interview at HATS Group
✨Show Your Compassion
As a Passenger Assistant, your role revolves around the safety and wellbeing of clients with special needs. During the interview, share examples of how you've demonstrated compassion and patience in previous roles, especially when assisting individuals with disabilities.
✨Highlight Your Communication Skills
Effective communication is key in this position. Be prepared to discuss how you maintain clear communication with clients, parents, and team members. Mention any experience you have in reporting issues or collaborating with others to ensure a smooth transport experience.
✨Demonstrate Your Understanding of Health and Safety
Since the role involves ensuring the safety of clients, it's important to show your knowledge of health and safety standards. Discuss any relevant training or experiences you have that relate to manual handling, emergency procedures, or using safety equipment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think about past experiences where you had to use your initiative to assist clients or resolve conflicts, and be ready to share those stories.
