Professional Services Delivery Lead

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Professional Services Delivery Lead

Apply locations London | Full time | Posted 30+ Days Ago | Job Requisition ID: R-04877

It\’s fun to work in a company where people truly BELIEVE in what they\’re doing!

We\’re committed to bringing passion and customer focus to the business.

About Us

Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers, and IT leaders to connect, protect, forecast, and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial performance and increase operational efficiency. Kyriba’s real-time data and AI-empowered tools empower its 3,000 customers worldwide to quantify exposures, project cash and liquidity, and take action to protect balance sheets, income statements, and cash flows. Kyriba manages more than 3.5 billion bank transactions and $15 trillion in payments annually, providing customers with complete visibility and actionability to optimize and harness liquidity across the enterprise and outperform their business strategy. For more information, visit

As a Practice Lead within Professional Services, you will manage an implementation delivery team, including Consultants, Project Managers, and Practice Leads, ensuring the success of customer projects with a high degree of autonomy. You will collaborate closely with Sales to deliver compelling and competitive Professional Service proposals, engaging regularly with senior and executive management. A strong understanding of PS KPIs is essential to make informed decisions and provide accurate reporting to senior management (Practice Directors, VP, CxO). This role reports to the regional Practice Director.

You will oversee a team responsible for delivering functional, connectivity, project management, and professional services pre-sales across customer implementations and partner projects. Your responsibilities include organizing, delegating work, setting priorities, and arbitrating tasks within your team.

You will manage client escalations, serve as a stakeholder in strategic implementations, collaborate with Sales and Product teams on regional enhancements, and enable partners. You will work with Kyriba Support, Account Management, Client Success Managers, and other departments. You will also set goals, mentor, and support the career development of your direct reports.

Core Responsibilities

1. Provide high-level customer service to clients and partners
2. Stay current on Kyriba offerings through ELMS and Kyriba Academy training
3. Develop new skills related to products, industry, and market trends
4. Attend internal training sessions and webinars to deepen product knowledge
5. Understand and adapt Kyriba implementation methodology for various customer needs
6. Report on project health and proactively identify risks with autonomy
7. Communicate risks, issues, and mitigation strategies to senior management based on business impact
8. Plan, organize, and delegate work effectively within your team
9. Manage team capacity planning, hiring, development, and organizational decisions
10. Mentor team members and foster a culture of innovation, efficiency, and customer focus
11. Encourage cross-department collaboration for solutions
12. Report on KPIs related to your team and portfolio
13. Engage in strategic pre-sales activities and support sales efforts
14. Scope prospect requirements, craft Statements of Work, and estimate efforts
15. Manage project margins, resource capacity, utilization, and assignments
16. Contribute to continuous improvement initiatives within the Center of Excellence
17. Maintain a target billable utilization rate of 55%

Additional Responsibilities

1. Make stakeholder decisions during client calls
2. Manage projects in OA, updating hours and go-live dates
3. Resolve customer disputes related to invoices and timesheets
4. Ensure accurate time entry and timely submission of timesheets by your team

Qualifications

• 6-10+ years experience in Professional Services, Support, or Consulting, preferably in treasury/financial systems
• Fluent in English
• Experience with a TMS is a plus
• Bachelor\’s or Master\’s degree in Business, Finance, or relevant experience
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment and meet deadlines
• Strong time management skills for handling multiple projects
• Willingness to travel for client or partner visits as needed

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