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- Tasks: Engage with students, organise events, and provide a welcoming reception service.
- Company: Join Unite Students, the UK's largest provider of student accommodation since 1991.
- Benefits: Enjoy a competitive salary, bonus, 25 days holiday, and health support for you and your family.
- Why this job: Make a real impact in a diverse role while working in a supportive and inclusive environment.
- Qualifications: Looking for warm, positive communicators with strong organisational skills.
- Other info: Employment subject to a basic criminal record check.
The predicted salary is between 21500 - 24000 £ per year.
Salary: £25,163 - £26,681 per annum (depending on experience), plus bonus and benefits.
Hours: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between 7am and 10pm. Weekends are required on a rota basis.
The role involves joining Unite Students and thriving in a friendly, inspiring team. You will be recognised for your talents and make a real impact through meaningful interactions. From helping students regain access to their rooms to recommending restaurants or organizing welcome events, the Customer Experience Team Member role is highly varied, with diversity in daily tasks.
Responsibilities:
- Providing a welcoming front-of-house reception service
- Conducting flat viewings, inspections, and leading sales conversations
- Planning and organizing events for students
Ideal candidate:
- A caring, warm individual with a positive attitude
- An excellent communicator comfortable engaging with students and answering questions
- Strong time management and organizational skills
Benefits:
- A discretionary annual bonus sharing in company success
- 25 days' paid holiday plus an annual holiday buying scheme and 5 additional days for long service
- Generous pension scheme with employer contributions between 5% and 11%
- Health and wellbeing support including a Healthcare Cash Plan, Employee Assistance Programme, Wellbeing platform, and Gym benefits for you and your family
- Enhanced Family Leave: 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Other benefits like ShareSave scheme, Employee Life Assurance, discounts portal, and more
About Unite Students:
Founded in 1991, Unite Students is a FTSE 100 company and the UK's largest provider of purpose-built student accommodation, with over 70,000 students across 23 cities. We are committed to diversity, inclusion, and fostering positive energy and innovation within our teams.
Our values:
- Instinctive inclusion: We strive to ensure inclusion is integral to who we are. People make Unite Students: Employees, students, and neighbours contribute to thriving environments.
- Room for Everyone: We embrace individuality and focus on creating inclusive, collaborative cultures. We are proud to be rated Gold Investors in People and are dedicated to providing excellent development opportunities.
Safeguarding: All new employees will need to undergo a basic criminal record check before starting, at the company's expense. Employment is contingent upon satisfactory clearance.
If you’re excited about this opportunity, we look forward to your application!
Customer Experience Team Member employer: Unite Foundation
Contact Detail:
Unite Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with the values and mission of Unite Students. Understanding their commitment to diversity and inclusion will help you align your responses during interviews, showcasing how you can contribute to their culture.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your excellent communication skills and ability to engage with students. Think about specific situations where you made a positive impact, as these stories will resonate well with the interviewers.
✨Tip Number 3
Research common challenges faced by students in accommodation settings and think about how you could address these in your role. Being proactive in suggesting solutions during your interview can set you apart from other candidates.
✨Tip Number 4
Showcase your organisational skills by discussing any relevant experience in planning events or managing multiple tasks. Highlighting your ability to juggle responsibilities effectively will demonstrate that you're well-suited for the varied nature of this role.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Experience Team Member role. Emphasise your communication skills, time management, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping students and your ability to create a welcoming environment. Mention specific examples of how you've positively impacted customer experiences in the past.
Showcase Your Organisational Skills: In your application, provide examples of how you've successfully planned and organised events or activities. This will demonstrate your ability to manage multiple tasks effectively, which is crucial for this role.
Highlight Your Positive Attitude: Convey your warm and caring nature in your application. Use language that reflects your enthusiasm for working with students and your commitment to fostering an inclusive environment.
How to prepare for a job interview at Unite Foundation
✨Show Your Warmth
As a Customer Experience Team Member, it's crucial to demonstrate your caring and warm personality during the interview. Engage with the interviewer in a friendly manner, and share examples of how you've positively impacted others in previous roles.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. Be prepared to answer questions about how you would handle various student interactions, showcasing your ability to engage effectively.
✨Demonstrate Organisational Skills
Since the role involves planning events and managing multiple tasks, highlight your time management and organisational skills. Share specific examples of how you've successfully juggled responsibilities in past positions.
✨Embrace Diversity
Unite Students values diversity and inclusion. During your interview, express your understanding of these values and provide examples of how you've contributed to inclusive environments in your previous experiences.
