Senior IT Architect - Platinion - CRM Strategy

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation— inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

About BCG Platinion

BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenges. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than ever before. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application, and Risk functions. We balance vision with a pragmatic path to change, transforming strategies into leading-edge tech platforms at scale.

Practice Area

Launched in Germany in 2000, BCG Platinion adds deep technical expertise to the Boston Consulting Group’s capabilities. Today, our presence spans across the globe, with offices in Asia, Europe, and North and South America. Our North American team started in 2014 and acquired MAYA Design in 2017, a Pittsburgh-based digital design and innovation lab, to enhance our technology and design capabilities. We support our clients’ digital transformation through technology, design, cybersecurity, and risk management & financial engineering. Our interdisciplinary team of technical experts enables customized solutions and accelerates delivery of value through new business platforms, application consolidations, and major system implementations.

What You'll Do

At BCG Platinion, we seek experienced, passionate, and creative IT Architects to help unlock our clients' digital potential and ignite change. We build unique solutions to complex challenges, providing opportunities for our team to explore and grow. As a Senior IT Architect focused on CRM and Enterprise Solutions, you will advise clients on technology strategies, ensuring flexibility and scalability in CRM architectures. You will work alongside a collaborative team, evaluate and coach client technology teams, define strategies, architect solutions, and help design the future. Daily exposure to new and complex challenges will foster your growth. You will develop and implement superior digital and technology concepts and architectures, supporting technical implementations actively and on-site, applying your technical expertise, business understanding, and analytical skills.

Your responsibilities include:

• Developing comprehensive CRM strategies aligned with enterprise goals to enhance marketing, sales, service, and customer experience.
• Evaluating and integrating CRM and Commerce solutions from leading platforms (Salesforce, Microsoft, Oracle, etc.) based on client needs.
• Designing architectures that integrate CRM and commerce solutions with ERP systems, data platforms, analytics tools (Tableau, Power BI), and external systems.
• Leading large-scale digital transformation projects, ensuring CRM solutions align with ERP, data lakes, cloud infrastructure, and CI/CD frameworks.
• Collaborating with C-level stakeholders to define CRM technology roadmaps, manage build-vs-buy decisions, and ensure seamless system integration.

Similarly, your growth will come from tackling new challenges and developing your expertise.

What You'll Bring

• 5 to 10 years of experience in IT architecture, particularly with CRM solutions in consulting roles within consumer goods, industrial, or retail sectors.
• Proven experience with CRM platforms like Salesforce, SAP, Microsoft Dynamics, or Oracle across sales, service, and marketing functions.
• Expertise in delivering complex CRM integrations with external systems such as Data Lakes, ERP, and analytical platforms.
• Experience with commerce platforms (e.g., Salesforce Commerce Cloud, Adobe Commerce) and integration tools (e.g., Mulesoft, Dell Boomi).
• Knowledge of legacy system integration and remediation approaches.
• Understanding of modern architecture patterns: CI/CD pipelines, cloud-native development, API-led integrations.
• Deep knowledge of integration patterns and business processes like Lead-to-Quote, Quote-to-Cash, Service Management, and Marketing.
• Strong analytical, problem-solving, communication, and stakeholder engagement skills.
• Ability to work under pressure and willingness to travel globally.
• University degree in a scientific, IT, or business field with above-average academic performance.

Additional info

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, or other characteristics under law. We are an E-Verify Employer.