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For Companies At a Glance
- Tasks: Coordinate patient care and ensure timely delivery of homecare services.
- Company: Join a global leader in healthcare, dedicated to making a difference.
- Benefits: Enjoy a supportive team environment and opportunities for personal growth.
- Why this job: Make a real impact on patients' lives while working in a close-knit team.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Millbank is an equal opportunities employer, welcoming diverse applicants.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about making a real difference in patients’ lives through direct and meaningful care coordination? Do you want to join a Global leader and be a part of a highly respected Healthcare company? Would you like to join a close-knit team of healthcare professionals in a patient focused setting?
The Opportunity
Due to internal restructuring, we are looking for a Patient Care Coordinator. As Patient Care Coordinator you would be responsible for providing a Homecare delivery service to their Homecare group. Your main focus will be taking responsibility for ensuring a professional and courteous service is maintained at all times.
Your duties and responsibilities will be:
- Ensuring patients are contacted on their planned call date and ensuring the accurate processing of their therapy requirements
- Liaising with the Trust whilst responsible for ensuring the care of the patient is maintained constantly
- Ensuring all planned calls and sales orders are processed in a timely manner on the correct day
- Monitoring patient’s ordering levels, ensuring the patient is not under stocked or overstocked whilst adhering to stock compliance
- Arranging out of schedule and same day deliveries for urgent stock
- Liaising with patients and hospitals to reschedule deliveries where required and providing the Distribution provider with updates when deliveries are to be returned back to site
- Ensuring the distribution report is actioned daily
- Handling incoming calls and emails
- Logging all queries/quality issues onto Ulysses
- Ensuring Pump compliance is maintained, arranging services when due
- Liaising with Pharmacy for queries relating to prescription availability
You will have the following qualifications & experience:
- Customer service experience, either phone based or face to face is essential
- Excellent administration skills to ensure accurate information for all registrations of new patients and deactivations
- Excellent communication skills and the ability to deal with all aspects of queries, including difficult and sensitive situations
- Ability to work under pressure in a fast-paced environment
- Able to express empathy to our patients and their families or carers and understand their needs
- Interpersonal skills
- Clear and concise telephone skills and strong attention to detail
- GCSE in both Maths and English at a grade C or above (or equivalent) or a Customer Service NVQ
- Able to work co-operatively with colleagues and align your work effectively with other departments
It’s great if you also have the following:
- Salesforce experience
If you’re seeking a new opportunity and think you have the experience then apply today or contact Josh Egerton. Millbank Holdings Ltd is an equal opportunities employer and respects diversity. We welcome applications from all suitably qualified persons who are eligible to live and work in the UK. Millbank is proud to be a member of the ‘Disability Confident Scheme’. Millbank operates as an Employment Agency and Business.
Contact Detail:
Millbank Holdings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Coordinator / Patient Services department
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially homecare services. Understanding the specific needs and challenges faced by patients in this setting will help you demonstrate your passion for patient care during interviews.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've handled difficult situations or provided exceptional support. This will show that you can maintain professionalism and empathy, which are crucial for a Patient Care Coordinator.
✨Tip Number 3
Brush up on your communication skills, particularly over the phone. Practice clear and concise responses to common patient queries, as this role requires excellent telephone skills and the ability to convey information effectively.
✨Tip Number 4
If you have Salesforce experience, be sure to mention it! Familiarity with this software can set you apart from other candidates, as it’s often used for managing patient interactions and data.
We think you need these skills to ace Patient Care Coordinator / Patient Services department
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and administration skills. Emphasise any roles where you dealt with sensitive situations or worked under pressure, as these are crucial for the Patient Care Coordinator position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for patient care and how your skills align with the responsibilities outlined in the job description. Mention specific experiences that demonstrate your ability to handle queries and provide empathetic support to patients.
Highlight Relevant Qualifications: Clearly list your qualifications, especially your GCSEs in Maths and English or any Customer Service NVQ. If you have Salesforce experience, make sure to mention it, as it could give you an edge over other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is essential for the role of Patient Care Coordinator.
How to prepare for a job interview at Millbank Holdings
✨Show Your Passion for Patient Care
Make sure to express your genuine passion for making a difference in patients' lives. Share specific examples from your past experiences where you provided exceptional care or support, highlighting your commitment to patient welfare.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication, prepare to showcase your ability to handle sensitive situations. Practice articulating how you would approach difficult conversations with patients or their families, ensuring empathy and clarity.
✨Highlight Your Organisational Skills
The position involves managing multiple tasks efficiently. Be ready to discuss how you prioritise your workload, manage time effectively, and ensure that all patient needs are met promptly without compromising on quality.
✨Familiarise Yourself with Relevant Tools
If you have experience with Salesforce or similar systems, be sure to mention it. If not, take some time to learn the basics of these tools, as familiarity can demonstrate your readiness to adapt and contribute to the team quickly.
