Guest Services Assistant

Social network you want to login/join with:

We are actively seeking a Guest Services Assistant who will deliver exceptional service throughout the entire guest journey. You’ll be the first to greet our guests, so strong customer service skills are a must!

Rooming our guests on arrival and providing them with information on the hotel, local amenities, and services will be key tasks in this exciting role.

Role Responsibilities

Lots to do, but lots of fun

The Guest Services Assistant will be responsible for:

• Meeting and greeting guests to ensure they receive a warm welcome and are provided with all the relevant information they need for their stay
• Managing arrivals and departures, ensuring that all guest and function accounts are correct and settled at departure
• Providing consistent and personal guest service that encourages repeat business
• Anticipating guest needs, responding promptly, and creating innovative solutions to issues that arise
• Providing courteous and professional service, using guests’ names at every opportunity

The Ideal Candidate

Are you right for us?

Our ideal Guest Services Assistant will have:

• A confident, warm, and welcoming personality
• A natural desire to serve and exceed expectations of guests and colleagues
• A proactive approach to improving standards and service
• An innovative and inspiring mindset with a keen eye for detail
• Great organizational skills
• Working knowledge of computers and Microsoft Office packages
• Excellent command of the English language, both written and verbal
• Flexibility in attitude, approach, and working hours

Package Description

And now for the good stuff

Hospitality is all about looking after people, and we are committed to our staff. We work hard to ensure you can enjoy your job and are well rewarded. Benefits include:

• Competitive salary, benefits, and above the Real Living Wage Employer
• 29 days holiday (increasing with length of service)
• 50% Discount on food and beverage across all our properties
• Significant discounts on room nights across all properties
• PERKZ discount scheme & online guides on Exercise, Wellbeing, and Finance
• Free meals on duty
• Recognition and rewards scheme
• Access to our learning platform with training and development programs
• B Corp accreditation and commitment to improving our People, Product, and Planet
• Cycle to work scheme

About the Company

Are we right for you?

We expect a lot but will give a lot to get the right people. We look for four main qualities:

• People with character who are comfortable expressing their personality at work
• People who enjoy being around others, smiling, and chatting naturally
• Individuals willing to go the extra mile
• People who genuinely mean it when they tell guests they’re happy to help

#J-18808-Ljbffr