Customer Service Advisor

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Our client is a national distribution and storage company, and they are looking for a Customer Service Advisor to join their busy, dedicated Customer Service team in their state-of-the-art facility in Rochdale. The Customer Service Advisor will be responsible for providing comprehensive support to our client’s customers over the phone and by email.

Duties & responsibilities

1. Provide help and advice to all customers as required, maintaining a positive ‘can do’ attitude.
2. Communicate professionally with all customers via telephone, email, and letter.
3. Proactively contact key accounts to ensure high-quality service levels and achieve service KPI targets.
4. Undertake general administration duties as needed.
5. Maintain up-to-date and accurate discussion records.

Skills & Experience

• Excellent communication and customer service skills.

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