Concierge Receptionist (Temp)

Temporary Concierge Receptionist – Horsham – Shifts between 8.00am-6.00pm

Our client in Horsham is seeking a skilled Concierge Receptionist on an ongoing temporary basis, who will be dedicated to providing exceptional customer service and ensuring a superior employee experience. This role involves facilitating seamless access to a variety of client services, thereby enhancing the daily working environment for the client\’s employees. This role is essential for creating a welcoming atmosphere and ensuring smooth operations within the office environment.

Candidate Responsibilities:

• Manage the switchboard and facilities management helpdesk.
• Maintain the client reception area and organise meeting rooms, including audio-visual setup.
• Greet and assist all visitors, ensuring exceptional customer service for employees and guests.
• Provide proactive support to employees, maintaining professionalism and efficiency with necessary follow-ups.
• Oversee daily responsibilities related to Service Level Agreements (SLAs) and service delivery.
• Act as the primary liaison for on-site services.
• Stay updated and trained in all concierge reception processes.
• Ensure high standards of customer service in all interactions with clients.

Ideally you will have:

• Previous experience in concierge/ reception/ front of house/hospitality is desired.
• Excellent customer service and interpersonal skills
• Strong IT skills, competent in Microsoft Office 365 applications to intermediate level.

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