Responsibilities
:
Investigation of client inquiries encompassing a broad array of themes, including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries
Resolve routine and complex client inquiries, concerns, and complaints thoroughly and expeditiously via telephone, tickets, and chats, utilizing sound judgment emphasizing courtesy.
Familiarize yourself with proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model.
Assist and support the Quality Assurance Department with complaint resolution.
Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance and other service groups worldwide.
Analyse existing systems and procedures to recommend and assist in implementing enhancements. Contribute to the development of client service systems, policies and procedures.
Qualifications & Experience
University degree (NFQ level 7) in finance, economics, or relevant work-based experience
Ideally, a minimum of two years of financial industry experience
In-depth understanding of financial markets, margin methodologies, execution platforms, exchange operations and regulations
Excellent product knowledge: Equities, Options, Futures, Options on Futures, Fixed income, Mutual Funds, FX, CFDs
Strong PC technologies proficiency: Advanced Excel, Office Suite, Email
Trouble-shooter with a critical thinking mindset, passionate about technology and financial markets
Self-starter, able to handle stress, with the ability to work independently and as part of a team.
Fluent in English with strong verbal and written communication skills.
Additional languages required: German or Italian. Other languages are a plus.
FINRA SIE and Series 7 or interest in obtaining the certification.
Location and hours:
20 Fenchurch Street, London, EC3M 8AF
9am – 6pm, Monday – Friday
Benefits:
Career support and development
Salary commensurate with experience
Performance-based discretionary cash bonus scheme
Discretionary stock grant
Group Life Assurance cover
Group Income Protection
Occupation pension scheme based on Gross earnings
Hybrid working model
Above statutory annual leave, increasing with service
We currently offer daily company-paid lunch and healthy snack options throughout the day (when working from the office)
Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants) *
Corporate events
Travel season ticket loans
Cycle to work scheme.
*on successful completion of the probation period
Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.
If you have what it takes to become part of our London office team, please apply today!
Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.
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