Operations Controller(Transport Controller)

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Operations Controller(Transport Controller), London

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Client:

CitySprint

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

95243b1eacd5

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Operations Controller (Transport Controller)

Operations Controller | London | Permanent

Salary: £26,770 – £37,681 (Depending on experience)

Hours: 40 Hours per week

Shifts: Monday to Friday, anytime between 07:00 and 19:00.

Benefits and perks:

• An impressive holiday allowance that increases with your years of service.
• Additional day off for your birthday.
• Death in Service allowance.
• Enhanced Maternity and Paternity leave .
• Complimentary day of annual leave for family occasions.
• Access to a health and wellness program .
• Enjoy discounts with ‘Medicash Perks at Work’ .
• Bike to work scheme for fitness and savings.
• Interest-free season ticket loans after one year of service.

CitySprint aims to be the UK\’s leading courier services provider, dominating the Same Day service market.

We invest in our people, services, and customer experience to make courier services more intuitive, capable, and responsive.

To support our growth, we seek a top-notch Operations Controller to join our London team.

As an Operations Controller, you will manage daily courier resources to maximize efficiency, support the Service Centre Manager, and ensure compliance with customer SLAs and health and safety standards.

The role involves managing resources within the Service Centre, ensuring timely deliveries and collections, and maintaining stakeholder relationships to uphold our reputation.

Main responsibilities include:

• Communicating courteously with courier workload management.
• Monitoring jobs through to POD and completion, prioritizing platinum customers.
• Maintaining Service Level Agreements.
• Updating clients and staff on delays or issues.
• Ensuring fleet size meets client needs, especially during peak times.
• Supporting courier onboarding and compliance.

Key skills required:

• Exceeding customer expectations.
• Initiative and independence.
• Clear communication with clients, couriers, and suppliers.
• Strong organizational skills.
• Transport industry experience.
• Good geographical knowledge.
• Excellent punctuality and attendance.
• Computer literacy.

The successful candidate will undergo a DBS check; conditional offers depend on a satisfactory result.

If interested, we look forward to hearing from you!

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