Trainee Protection Adviser (Newcastle)

Fun, rewarding and with the opportunity to develop and grow your career. That’s life with L&C Mortgages, the UK’s leading fee free mortgage broker with over 160 awards to its name.

Join us and you’ll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From ‘Extra Mile\’ colleague nominations – recognising those who go above and beyond, in depth employee assistance and support programmes, comprehensive benefits hub via Perkbox, your birthday off and much more. This is a place that really wants to give back on the effort you put in.

Right now, we’re expanding our Newcastle office and bringing onboard new Trainee Protection Advisers. With a start date in February, we’ll coach and teach everything you need to know from scratch, to flourish within the industry, supporting your growth and development. If you\’re a budding sales savant and think you’d like to jump start a career in financial services, we’re on an exciting journey with no signs of slowing down and there’s never been a better time to join us.

The role

Uncertain times call for certain measures and, for L&C customers, they come in the form of protecting the things that matter most: their homes, families and lifestyles. But being a Protection Adviser during this ongoing period of uncertainty is not only about offering L&C customers a sense of reassurance, it’s also about having a role that offers you a steady career path with clear progression.

When talking to our customers, you’ll use your empathic ear to really listen to their concerns so that you can deliver the right kind of insurance. Often a customer might not know exactly what they need, so you’ll be advising them on options such as Critical Illness Insurance, Income Protection and Life Insurance, documenting your findings and recommendations throughout the process.

As L&C is regulated by the Financial Conduct Authority (FCA), compliance is an important part of this role. You need to ensure you deliver advice within strictly defined regulatory rules and guidance, as well as adhering to the internal quality standards L&C has put in place. What’s important is that you deliver that perfect balance of outstanding customer care, regulatory adherence and impressive workload efficiency to exceed your performance targets and KPIs. That will be achieved through eagle-eyed attention to detail, a warm and friendly approach that builds rapport and trust, and really understanding each customer’s needs.

FCA Certification Regime & Conduct Rules

L&C is classified as an “Enhanced Firm” under the FCA’s Senior Managers and Certification Regime (SM&CR). This role will officially fall into the “Conduct” element of the regime, meaning you’ll be personally subject to the five FCA Conduct Rules if successful in your application. You may already be aware of these, but don’t worry if not. If successful in securing the role training will be provided.

In addition, as this is a customer-facing advice role, L&C has made the decision to treat all Advisers (Mortgage & Protection) in the same way, so we’ll ensure and verify your integrity, competence and financial soundness in the same way we do with our Mortgage Advisers.

About you

Your background employment within customer service has already helped you to hone your listening skills and develop a sense of empathy that customers can really sense when they talk to you, reassuring them they\’re in the best hands for these important conversations. Now you’re looking to really push your career to the next level, working hard for that all-important personal and professional development.

There’s a chance you’ve developed these great people and sales skills in a similar role – or somewhere else within the financial sector. What’s certain is that you’ll have a real interest in money matters, the motivation to deliver the perfect outcome time and time again, and the organisational skills to really make the most of your bonus opportunities. You’ll be a confident team player who loves the idea of developing and progressing within the industry by doing their best for every customer. You’ll be a great representative of the values of L&C Mortgages – and that’s everything you’ll need to go far here.

We care about our customers, but our employees are what make the magic happen. We’re always ready to listen and do what we can to make L&C even better for those receiving and providing our services. Working with us means being part of an environment of respect and equity. The standard of training is as high as it can be, so that the service you’re able to deliver is at the same level. What you do with it and where you take your role from there is up to you – because there are ample opportunities to flourish and progress.

Joining L&C means having the chance to:

• Enrol on an in-depth induction programme, with a proven track record of success
• Opportunities to gain a CeMap or LIBF qualification, upon passing the exam becoming a certified expert
• Be a part of an incentive scheme that is both customer-centric and reflective of your efforts
• Have access to our comprehensive Employee benefit and support schemes
• Come celebrate at our biannual Winter and Summer socials, and plenty of other events

At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We believe in the strength that comes from a variety of perspectives, backgrounds, and experiences, and we actively seek to create an environment where individuals from all walks of life feel welcome and valued. Our commitment to diversity and inclusion is not just a goal; it is a fundamental part of our organisational culture, driving us to continuously enhance our practices to ensure that every candidate has an equal opportunity to contribute and thrive within our community.

Valuing diverse perspectives and nurturing an environment where every individual is treated with dignity and consideration.

“Respect is the foundation of all relationships”

Integrity

Maintaining a steadfast commitment to honesty, transparency and ethical conduct.

“Integrity gives you freedom – You have nothing to fear once you have nothing to hide”

Supportive

Embracing an environment which champions growth, empowerment and well-being for all.

“Don’t believe in just yourself, believe in your team”

Creativity

Create an environment where our people and ideas connect, to make sure tomorrow is better than today.

“Creativity is thinking up new things – innovation is doing them.”

OneL&C

Cultivating a OneL&C ethos where all individuals are equally valued and empowered to contribute to our shared success.

“We protect each other; we uplift each other; we thrive together”

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